Bilingual Service Desk Analyst
Remote · ["Canada"]
Role: Bilingual Service Desk Analyst Location: Canada - Remote Responsibilities: Responds to user questions and inquiries via telephone, email, web and other communication methods Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management. Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software Provides professional, courteous, prompt and accurate support and solutions to users. enterprise…
