Network Operations Engineer

Themesoft Inc. is a global IT solutions provider and a Woman‑Owned Minority Business Enterprise headquartered in Dallas, TX. With a strong presence across the US, Canada, India, Singapore, and Brazil, we specialize in digital transformation, consulting, and workforce solutions across diverse industries. We are currently looking for a tech-savvy and results-driven professional for one of our leading clients. If you’re passionate about technology and looking to grow in a dynamic, fast-paced environment, this could be the perfect fit for you. Network Operations Engineer Location: Vancouver, B.C(Remote) Long term Contract Retail & Enterprise Network Operations | Advanced Troubleshooting & Incident Ownership Position Summary The Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution centers, corporate offices, cloud platforms, and enterprise network services. The role serves as the primary troubleshooting and restoration tier within the Network Operations organization. Key Responsibilities Incident Management & Service Restoration • Lead troubleshooting of complex network incidents. • Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains. • Own incidents from investigation through restoration and closure. • Participate in Major Incident response activities. • Coordinate vendors, carriers, ISPs and service providers. Retail Network Operations • Support retail store network infrastructure and connectivity. • Support WAN circuits, ISP services, wireless and SD-WAN environments. • Support New Store Openings (NSO) and store migrations. • Coordinate Smart Hands and Field Services activities. Problem Management • Participate in Root Cause Analysis activities. • Identify recurring incidents and operational trends. • Recommend runbook and process improvements. Change & Maintenance • Execute approved network changes. • Support upgrades, patching and maintenance windows. • Validate implementation success and rollback readiness. Required Qualifications • 5+ years of Network Operations or Enterprise Network Support experience • Experience supporting retail, distribution center and corporate environments • Strong troubleshooting, analytical and communication skills • Experience supporting geographically distributed enterprise environments Technical Skills Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting. Preferred Qualifications • CCNA or CCNP Enterprise • ITIL Foundation • Azure or AWS networking experience • Python or PowerShell exposure • Juniper and Fortinet experience considered an asset What Success Looks Like • Owns and restores complex network incidents. • Reduces MTTR and repetitive incidents. • Delivers high-quality support across Retail, DC, SSC and Cloud environments. • Effectively manages vendor and ISP escalations. Regards, _______________________ Parthasarathy K Lead Recruiter Work: 972-474-8787 Ext: 306,Direct: 972-737-8607 [email protected] Themesoft Inc |Themesoft Jobs

The Network Operations Engineer is responsible for advanced troubleshooting, incident ownership, and service restoration across retail, corporate, and cloud environments. This includes managing LAN/WAN/Wireless connectivity and coordinating with vendors and ISPs to resolve complex network issues.

Candidates must have over 5 years of experience in network operations, specifically supporting geographically distributed enterprise or retail environments. Proficiency with Cisco, SD-WAN, and cloud networking (Azure/AWS) is required, with CCNA/CCNP certifications preferred.

Identified from the job description. Confirm important requirements above.

• Cisco Routing & Switching
• Cisco Meraki
• SD-WAN
• Palo Alto Firewalls
• Zscaler
• Infoblox
• Azure Networking
• AWS Networking
• SolarWinds
• Datadog
• Splunk
• ServiceNow
• Wireshark
• ISP Troubleshooting
• Incident Management
• Problem Management

• Technology
• Engineering
• Retail
• Consulting
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available