Field Service Engineer III (ICP/Chromatography) Greater Montreal REMOTE

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions Job Description JOB DESCRIPTION At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. LOCATION/TERRITORY This is a remote, field-based position supporting customers throughout the Greater Montreal region and the Province of Quebec. The primary service territory includes the Greater Montreal area and surrounding regions throughout Quebec, with occasional travel across Eastern Canada. Preference will be given to candidates currently residing in the Greater Montreal area. Candidates residing elsewhere in Canada who are willing to relocate to the Montreal area prior to their start date will also be considered. We are seeking to fill this position as soon as possible. Candidates must already be legally authorized to work in Canada at the time of application. Visa sponsorship and international relocation assistance are not available for this position. Daily travel within the assigned territory is required, along with occasional overnight travel (approximately 30%) throughout Eastern Canada for customer support and training. Initial and ongoing technical training is conducted primarily in the United States and requires international travel. Candidates must be eligible to travel to the U.S. for required training and business support. DISCOVER IMPACTFUL WORK As an Engineer III, Field Service, you will deliver advanced technical service and support for Thermo Fisher Scientific's analytical instrumentation solutions, specializing in Chromatography [https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main] (IC/LC/HPLC/UHPLC) and Trace Elemental [https://www.thermofisher.com/us/en/home/industrial/environmental/environmental-learning-center/contaminant-analysis-information/metal-analysis/comparison-icp-oes-icp-ms-trace-element-analysis.html] technologies (ICP-OES/ICP-MS). You will install, maintain, troubleshoot, repair, qualify, and optimize analytical systems while building trusted customer relationships that maximize laboratory productivity and performance. As part of the Chromatography & Mass Spectrometry Division (CMD), you will support a diverse portfolio of analytical instrumentation used by leading laboratories across academia, industry, healthcare, and government. This role offers a high degree of autonomy and is best suited to an experienced field service engineer with a broad analytical instrumentation background across both Chromatography [https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main] and Trace Elemental [https://www.thermofisher.com/us/en/home/industrial/environmental/environmental-learning-center/contaminant-analysis-information/metal-analysis/comparison-icp-oes-icp-ms-trace-element-analysis.html] technologies who can quickly become a trusted technical resource for our customers. A DAY IN THE LIFE * Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography [https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main] (IC/LC/HPLC/UHPLC) and Trace Elemental [https://www.thermofisher.com/us/en/home/industrial/environmental/environmental-learning-center/contaminant-analysis-information/metal-analysis/comparison-icp-oes-icp-ms-trace-element-analysis.html] (ICP-OES/ICP-MS) instrumentation. * Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime. * Deliver exceptional technical support while building trusted customer relationships. * Manage service schedules, complete documentation, and accurately close work orders using company systems. * Complete required product training and maintain technical certifications. * Work safely in customer laboratory environments while following Thermo Fisher Scientific and customer safety requirements. * Collaborate with colleagues across the Service organization to provide technical support and share expertise. * Represent Thermo Fisher Scientific professionally in every customer interaction. KEYS TO SUCCESS EDUCATION * Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline. * Laboratory or bench chemistry experience is considered an asset. EXPERIENCE * 5+ years Field service experience supporting analytical instrumentation or equivalent technical experience. * Candidates with approximately five or more years of progressively responsible field service experience supporting analytical instrumentation are strongly preferred. Equivalent combinations of experience and demonstrated technical expertise across multiple Chromatography and Trace Elemental platforms will also be considered. * The ideal candidate will bring technical expertise across both Chromatography [https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main] and Trace Elemental [https://www.thermofisher.com/us/en/home/industrial/environmental/environmental-learning-center/contaminant-analysis-information/metal-analysis/comparison-icp-oes-icp-ms-trace-element-analysis.html] instrumentation, with demonstrated experience supporting multiple platforms. * Hands-on service experience supporting at least three of the following technologies is strongly preferred, with experience spanning both Chromatography and Trace Elemental product lines: * Ion Chromatography (IC) * Liquid Chromatography (LC/HPLC/UHPLC) * ICP-OES * ICP-MS KNOWLEDGE, SKILLS & ABILITIES * Strong troubleshooting, diagnostic, and problem-solving skills. * Excellent customer service, communication, and organizational skills. * Ability to work independently while managing multiple priorities in a fast-paced field environment. * Professional proficiency in both French and English (spoken and written) is required, as this role supports customers and colleagues in both official languages. * Commitment to safety while working in customer laboratory environments. ADDITIONAL REQUIREMENTS * Valid driver's license with a safe driving record. * Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment. * Frequent travel throughout Quebec with occasional overnight travel as required. * Must be eligible to travel internationally, including to the United States, for required training and business support. The successful candidate must be able to obtain and maintain all necessary travel documentation, including a valid passport. WHAT WE OFFER At Thermo Fisher Scientific, you'll join a global team dedicated to advancing science and improving lives. We offer meaningful work, industry-leading technology, ongoing technical development, competitive compensation and benefits, and opportunities to grow your career while making a difference for customers around the world. Apply today at jobs.thermofisher.com. La maîtrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de l'équipe et les dirigeants d'entreprise dans divers endroits à travers le monde, y compris aux États-Unis. English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States.

The Field Service Engineer will install, maintain, troubleshoot, and repair analytical instrumentation including chromatography and trace elemental systems. They will also manage service schedules, complete documentation, and build trusted relationships with customers to maximize laboratory productivity.

Candidates must have 5+ years of field service experience with analytical instrumentation and possess a diploma or degree in a relevant technical field. Proficiency in both French and English is required, along with a valid driver's license and the ability to travel internationally.

• Competitive compensation • Technical development opportunities • Career growth opportunities

Identified from the job description. Confirm important requirements above.

• Chromatography
• Mass Spectrometry
• Troubleshooting
• Analytical Instrumentation
• Field Service
• Technical Support
• Preventive Maintenance
• Calibration
• Customer Relationship Management
• IC
• LC
• HPLC
• UHPLC
• ICP-OES
• ICP-MS
• Bilingualism
• Ultra-High Performance Liquid Chromatography
• Safe Driving
• Physical Science
• Organizational Skills
• Lifting Ability
• Effective Communication
• Bilingual (French/English)
• Valid Driver's License
• Chemistry
• Customer Support
• Wet Chemistry
• Business Support Systems
• Good Manufacturing Practices
• Customer Service
• Close Work Orders
• Communication
• Electronics Engineering Technology
• English Language
• Field Service Management
• High-Performance Liquid Chromatography
• Ion Chromatography
• Problem Solving
• Personal Protective Equipment
• Safety Standards
• Relationship Building
• Technological Change
• Technical Services
• Technical Training
• Troubleshooting (Problem Solving)
• Optical Emission Spectrometry

• Engineering
• Science & Research
• Customer Service & Support
• Technology
• Manufacturing
• Biomedical Instrumentation Service Engineer
• Field Service Engineer
• Mechanical Engineering Technicians
• Computer, Automated Teller, and Office Machine Repairers

Minimum education

College diploma

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week