We help Canadian small and medium-sized businesses take control of their technology with clear guidance, tailored solutions, and guaranteed delivery - so you can stop worrying about IT and grow with confidence. Here’s how we make it happen: Trusted Partnership: From day one, you’ll have transparent pricing, clear communication, and a custom roadmap for success. No hidden fees. No surprises. Tailored IT Solutions: Your business is unique, and so are your IT needs. Whether expanding, evolving, or streamlining, our solutions scale with you and anticipate your future needs. Hybrid & Remote Work Enablement: Employees can work securely and productively from anywhere, with technology that removes barriers instead of creating them. Security & Productivity: Reduce downtime, protect your business with cloud, Microsoft 365, and Azure solutions, and free your team from tech headaches. Guaranteed Delivery: We don’t just make promises. If we can’t deliver the results you need, we’ll find someone who can - and help cover the costs. Your success is non-negotiable. This is how we better your world through innovative, meaningful technology - because at Third Octet, it’s not just managed IT, it’s managed processes that empower your business to thrive.
Remote · Mississauga, Ontario, Canada
You will take ownership of complex, multi-system escalated incidents and drive them to permanent resolution. Additionally, you will coach front-line staff and develop automation proposals to eliminate recurring technical issues.
Remote · Mississauga, Ontario, Canada
Act as the terminal operational escalation point for the services team and take technical command during major incidents. Lead complex migrations, server and cloud transitions, and ensure customer environments remain conformant to established standards.
