Birnie.Pro We'll Make It Flow | Enhancing Lives For Over 100 Years
Hamilton, Ontario
Birnie Plumbing & Drains (formerly Thos. R. Birnie & Sons) is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!
On-site · Hamilton
Act as the first point of contact for customers by handling incoming calls and scheduling service appointments. Responsibilities also include performing follow-up calls to ensure satisfaction and maintaining an accurate customer database.
On-site · Hamilton
The Sales Lead / Installation Coordinator will schedule, dispatch, and coordinate jobs for the sales and installation team. This includes ensuring permits are applied for, equipment is ordered, and customer concerns are resolved to maintain high levels of satisfaction.
On-site · Hamilton
The Service Manager will oversee the daily operations of the plumbing service department, including managing staffing, scheduling, and working with upper management on yearly business plans. Key duties involve coaching the field team on performance and customer service to increase engagement and revenue, while also developing incentive programs and hosting team meetings.
On-site · Hamilton
The Service Dispatcher will evaluate customer calls and match the right technician to every job. Key tasks include managing technician whereabouts, ensuring quality customer experience, and updating customers on technician progress.
On-site · Hamilton
The Accountant/Bookkeeper will ensure timely and accurate payment of bills, maintain General Ledger records, and assist with payroll processing. Additionally, the role involves reconciling bank statements and preparing financial reports.
On-site · Hamilton
The Office Administrator will assist with various administrative duties, including processing paperwork, answering customer calls, and maintaining reports. Additional responsibilities include data entry and other clerical tasks as needed.
On-site · Hamilton
Perform residential sewer lateral excavations, repairs, and installations including waterproofing and weeping tile work. Operate heavy machinery like backhoes and bobcats while maintaining safety standards and providing high-quality customer service.
