Business Analyst
Lead the discovery, documentation, and prioritization of requirements for replacing an existing ITSM solution. Manage the migration of historical ITSM data and ensure alignment with ITIL best practices and operational standards.
- On-site
- St. John's, NL
- Posted Aug 20, 2026
- Apply by Sep 19, 2026
- 1 position
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Job summary
The Senior Business Analyst will: • Lead the discovery, documentation, validation, and prioritization of business and technical requirements for the replacement of the existing ITSM solution. Facilitate workshops, interviews, process-mapping sessions, and stakeholder consultations with: Service Desk Incident Management teams Change Management teams Request Fulfillment teams Asset Management teams Configuration Management (CMDB) stakeholders Executive sponsors • Identify process inefficiencies, automation opportunities, and service improvement initiatives. Develop and maintain: Business Requirements Documents (BRDs) Functional Requirements Non-Functional Requirements User Stories and Acceptance Criteria Process Maps and Workflows Use Cases Ensure alignment of requirements with ITIL best practices and OCIO operational standards. Support the evaluation and validation of vendor-proposed solutions and configurations. Identify and document integration requirements between the new ITSM platform and enterprise systems, including: Active Directory / Entra ID Identity and Access Management solutions Monitoring and Event Management tools Endpoint Management solutions HR systems Email and collaboration platforms Reporting and analytics platforms Support the definition of interface requirements, data flows, business rules, and integration testing scenarios. Assist with user role design, access controls, and security requirements. • Lead business analysis activities related to migration of historical ITSM data. Define and document migration requirements for: Tickets and service requests Change records Problem records Knowledge articles Assets and configuration items Service catalog data User and support group information Work with stakeholders to identify data quality issues and cleansing requirements. Develop data mapping rules between legacy and future-state systems. Define data validation and reconciliation requirements following migration activities. Support CMDB design reviews and validation activities.
What you’ll do
Lead the discovery, documentation, and prioritization of requirements for replacing an existing ITSM solution. Manage the migration of historical ITSM data and ensure alignment with ITIL best practices and operational standards.
Requirements
Requires a senior-level analyst capable of facilitating workshops and developing comprehensive BRDs, user stories, and process maps. Must have expertise in ITSM platforms, integration requirements, and data mapping for legacy system migrations.
Listed skills
- Business analysisPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Business Analysis
- ITSM
- Requirement Gathering
- Process Mapping
- ITIL
- User Story Development
- Data Migration
- Stakeholder Management
- CMDB
- Integration Mapping
- Functional Requirements
- Non-Functional Requirements
- Acceptance Criteria
- Gap Analysis
- Vendor Evaluation
- Data Validation
Job areas
- Technology
- Consulting
- Software
- Data & Analytics
- Management & Leadership
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 19, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Not Applicable
- Application method
- Direct apply is available