Senior ServiceNow Release Management Consultant

Toronto, ON
On-site
Posted Oct 20, 2026
1 position

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Employment type: Contract
Experience level: Lead · 10+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Configure and customize ServiceNow release management solutions, integrating them with Change Management, CMDB, SPM, DevOps tools, and CI/CD pipelines. Establish release governance and processes for planning, scheduling, risk and dependency management, deployment coordination, and automation improvements.

Job details

Job Description We are seeking a Senior ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow configuration, and enterprise Release Management. Hands-on experience with ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions is essential. Strong expertise in ServiceNow administration, customization, Flow Designer, Business Rules, Client Scripts, UI Policies, workflows, dashboards, and reporting. Experience integrating ServiceNow with Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, and CI/CD pipelines using APIs and integration technologies. Proven ability to establish release governance, release calendars, planning and scheduling, risk assessments, dependency management, and deployment coordination. Strong knowledge of ITIL, ITSM best practices, SDLC, enterprise service management, and cloud-based technology environments. Experience assessing current-state processes, developing future-state operating models, and improving release governance and automation. Excellent stakeholder management, requirements gathering, solution testing, documentation, training, and knowledge-transfer skills. Required Certification: ServiceNow Certified System Administrator (CSA); public-sector experience is preferred.

What you’ll do

Requirements

Requires extensive ITSM, ServiceNow, and enterprise Release Management experience, including hands-on experience with ServiceNow DPRM or an equivalent solution. Requires ServiceNow Certified System Administrator certification, strong stakeholder and documentation skills, and experience with ITIL, SDLC, process improvement, testing, training, and knowledge transfer; public-sector experience is preferred.