Customer Service Assistant (Community Services)

Hamilton, ON
On-site
Posted Oct 15, 2026
1 position

$22 / hour

Opens an external site

Employment type: Full-time, Part-time
Experience level: Entry, Junior · 0+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Customer Service Assistant provides reception and administrative support, acting as the primary point of contact for clients and community inquiries. They are responsible for processing referrals, maintaining filing systems, and facilitating communication between staff and the public.

Job details

We are seeking a Full-Time Customer Service Assistant to join our Community Services team at our Hamilton Location! AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Hamilton, Brant, and Haldimand-Norfolk communities. Interested in bringing your talent to our team? Here is what we offer: Healthcare of Ontario Pension Plan (HOOPP) Health Benefits Ongoing opportunities for education, training, development and growth Tuition reimbursement opportunities Employee Assistance Program $500 signing bonus! Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized and awarded as: 2026 Best Workplaces with the Most Trusted Executive Team 2026 Top 50 Best Workplaces in Canada 2026 Best Workplaces for Women Position Summary The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbent’s knowledge, abilities and skills, as assigned. This position requires working rotating shifts, weekends, and statutory holidays. Responsibilities Providing customer service and administrative duties. Acts as the liaison between staff and office. Acts as first point of contact for clients and community, responding to service inquiries as assigned. Processes referrals from community and partnering organizations. Maintains client filing system. Word processes a variety of forms and documents as required. Position Requirements College/business diploma in office administration or related certification required Minimum one year experience in an office environment Must have previous experience with data-base management and report generation Must be able to use Microsoft Word and Excel Attention to detail, with accurate keyboarding skills Ability to format letters, forms, memos and general documents is essential for this position Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position Must be able to work both independently as well as part of a team Job Type: Part-Time Pay Rate: $21.50 per hour *compensation set in accordance with experience and qualifications We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted. At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca.

What you’ll do

Requirements

Candidates must possess a college or business diploma in office administration or a related certification. At least one year of office experience, proficiency in Microsoft Office, and strong data management skills are required.