Transitional Housing Outreach Worker

Job summary

The Transitional Housing Outreach Worker supports urban Indigenous individuals experiencing homelessness by providing one-to-one services and navigating adult service systems. They collaborate with an interdisciplinary team to coordinate care using a strengths-based and trauma-informed approach.

Job details

AREA OF RESPONSIBILITY: The Transitional Housing Outreach Worker’s primary responsibility is to support urban Indigenous individuals experiencing homelessness or at risk of insecure housing, by providing responsive participant-based and one-to-one services. The Worker will support individuals in identifying, accessing and navigating adult service systems relevant to their housing needs. This position will use a strengths-based, trauma-informed approach and will collaborate with members of an interdisciplinary team to coordinate services and support in consultation with individuals and partnering programs. QUALIFICATIONS: Post-secondary education in Social Services or Child & Youth Services, or combination of the equivalent education and/or a minimum of two years of work experience with young adults. Minimum 2 years of experience, preferably in residential, housing, outreach or shelter setting. Knowledge of Indigenous culture and history, with particular emphasis on family violence, child welfare, impacts of trauma, Indigenous youth engagement and community outreach; knowledge of an Indigenous language(s) will be considered an asset. Knowledge of issues related to homelessness, insecure housing, and barriers to accessing shelter. Proven ability to deal effectively with crisis situations and to identify, assess, and intervene with youth in crisis. Knowledge of Indigenous service engagement and community outreach tools. Knowledge and understanding of flexible, diverse, traditional and non-traditional support, advocacy and intervention processes. Ability to engage people to build trust and rapport; effective verbal/listening communication skills. Proficiency in Microsoft Office including database applications. Excellent case / file management skills, stress and time management skills; ability to meet deadlines. Group facilitation, team building and decision-making skills; ability to take initiative. Ability to work flexible hours, including shift work, evenings and weekends, and on-call for emergency response. Valid First Aid / CPR Certificate and Safe Food Handling certification is an asset. A clear Vulnerable Sector Clearance Check is a condition of employment. Must have a valid driver’s license and reliable transportation; will require a valid Drivers Abstract upon hiring. Submission Date: Monday October 19, 2026 Please submit resume with three (3) references to the: Attention: Hiring Committee Thunder Bay Indigenous Friendship Centre 401 North Cumberland Street Thunder Bay, Ontario P7A 4P7 For a complete job description, please visit our website https://tbifc.ca/get-involved/job-postings/ Email: careers@tbifc.ca or Fax: (807) 344-8945 The Thunder Bay Indigenous Friendship Centre is an equal opportunity employer. Reasonable accommodations are available upon request for all parts of the recruitment process. Miigwetch to all who apply, however only those applicants selected for an interview will be contacted.

What you’ll do

The Transitional Housing Outreach Worker supports urban Indigenous individuals experiencing homelessness by providing one-to-one services and navigating adult service systems. They collaborate with an interdisciplinary team to coordinate care using a strengths-based and trauma-informed approach.

Requirements

Candidates must have post-secondary education in Social Services or Child & Youth Services and at least two years of relevant experience. A valid driver's license, reliable transportation, and a clear Vulnerable Sector Clearance Check are mandatory conditions of employment.

Listed skills

• case management · Preferred
• crisis intervention · Preferred
• Group Facilitation · Preferred
• Team building · Preferred
• Time management · Preferred
• Decision Making · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Crisis intervention
• Community outreach
• Trauma-informed care
• Indigenous youth engagement
• Advocacy
• Group facilitation
• Team building
• Database management
• Time management
• Stress management
• Verbal communication
• Active listening
• Decision-making
• Microsoft Office
• Community Outreach
• Case File Management
• Emergency Response
• Trauma Informed Approaches
• Building Trust
• Ability To Meet Deadlines
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Shift Work
• Social Work
• Child Welfare
• Decision Making
• Communication
• Database Application
• Food Safety And Sanitation
• Higher Education
• Proactivity
• Time Management
• Team Building
• Trauma Care
• Adult Services

Job areas

• Social Services
• Government & Public Sector
• Outreach Worker
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

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