Key Holder

Job summary

The Key Holder is responsible for opening and closing the store while driving sales and ensuring an outstanding customer experience. They maintain store standards, handle POS transactions, and monitor for loss prevention.

Job details

Job Title: Store Key Holder (Part-time) Location: #120-560 Johnson Street, Victoria, BC, V8W 3C6 Reports to: Retail Store Manager Availability: Weekdays, weekends, evening shifts General Overview Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin. This is a part-time role that will be responsible for opening and closing the store and acting as a Key Holder. Key Holder is responsible for driving store sales and creating an outstanding customer experience for our guests. Our associates are dynamic individuals who are not only interested in retail and fashion but also enjoy challenges and share a commitment to a more sustainable future. Responsibilities Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working environment, and meeting corporate productivity standards. Sales Associates will engage with customers and assess customer needs to ensure appropriate service is provided. Displays a “Customer is the priority” mindset at all times. Consistently treats all customers and colleagues with respect and contributes to a positive work environment. Promotes a safe working and shopping environment to maximize the customer shopping experience. Upholds all company policies as outlined in the store policy and procedure, including the Handbook and the Sales and Training Manual Responsible for positively contributing to a customer’s shopping experience through knowledgeable, friendly and efficient service and maintaining store and personal appearance standards. Greet and acknowledge all customers on the sales floor. Provide assistance to customers by answering merchandise-related questions. Follow all safety procedures. Observe and monitor for loss prevention and advise management of any unusual internal or external activities. Proactively establish and maintain effective working team relationships with all support departments. Operate point-of-sale as directed by store management. Required Experience And Qualifications Effectively communicate with customers and store personnel Ability to demonstrate strong customer-focused service on and off the sales floor Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation. Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business, including one weekend day and two closing shifts per week Demonstrate ability to interact and cooperate with all company employees Solve problems creatively and demonstrate high levels of integrity Ability to receive feedback and take action where appropriate Ability to follow written and verbal instructions and meet deadlines on tasks/projects Job Location: 120-560 Johnson Street Tilley Retail Store, Victoria, British Columbia V8W 3C6 Canada We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

What you’ll do

The Key Holder is responsible for opening and closing the store while driving sales and ensuring an outstanding customer experience. They maintain store standards, handle POS transactions, and monitor for loss prevention.

Requirements

Candidates must have experience in retail operations, including cash handling and merchandise presentation. Flexibility to work evenings, weekends, and specific closing shifts is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Retail Operations
• Sales
• Loss Prevention
• Point Of Sale (POS)
• Merchandise Presentation
• Communication
• Problem Solving
• Store Opening And Closing

Job areas

• Retail
• Sales
• Customer Service & Support