Keyholder

Job summary

The Keyholder is responsible for daily store operations, including opening, closing, and securing the premises. They provide expert product guidance to customers and support visual merchandising and team leadership on the sales floor.

Job details

Company Description Tilley is a heritage hat and apparel brand founded in 1980 on the Great Lakes of Canada, known for high-quality outdoor products. The company combines performance-focused materials with refined design to create items suited for both adventure and everyday wear. Tilley is guided by the belief that time spent outdoors brings out the best in people and aims to support that lifestyle through durable, functional gear. Applicants can learn more about the brand and its collections at www.tilley.com or by following @tilleyofficial on social channels. Role Description As a Keyholder at Tilley, this part-time, on-site role in Victoria, BC is responsible for supporting daily store operations and ensuring an excellent customer experience. Key responsibilities include opening and closing the store, securing premises, and handling cash and point-of-sale procedures. The Keyholder assists customers by providing knowledgeable product guidance, fitting hats and apparel, and recommending solutions that match their outdoor and everyday needs. This role also supports visual merchandising, restocking, maintaining store cleanliness, and helping lead the team on the sales floor in the absence of store leadership. The Keyholder works collaboratively with colleagues to meet sales targets and uphold Tilley’s brand standards. Qualifications Strong Retail Sales and Customer Service skills, with a focus on building positive Customer Experience. Solid Product Knowledge in apparel and accessories, with the ability to communicate features and benefits clearly. Effective Communication skills, including active listening and clear, respectful interaction with customers and teammates. Previous experience in keyholder or supervisory responsibilities, such as opening/closing procedures and cash handling. Ability to stand for extended periods, manage multiple tasks, and work a flexible schedule including evenings and weekends. Comfort using point-of-sale systems and basic technology tools. Interest in outdoor lifestyles, fashion, or performance apparel is an asset. Prior retail experience in apparel or accessories is preferred.

What you’ll do

The Keyholder is responsible for daily store operations, including opening, closing, and securing the premises. They provide expert product guidance to customers and support visual merchandising and team leadership on the sales floor.

Requirements

Candidates should have strong retail sales and customer service skills with previous experience in supervisory roles such as cash handling and store opening/closing. Ability to work a flexible schedule including evenings and weekends is required.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Sales
• Customer Service
• Product Knowledge
• Communication
• Cash Handling
• Opening and Closing Procedures
• Visual Merchandising
• Point-of-Sale (POS) Systems
• Team Leadership
• Inventory Restocking

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership