Bilingual Representative, Patient Care

Job summary

The Patient Care Representative manages patient needs through phone, email, and chat while maintaining strict record-keeping standards. They also assist in generating revenue through inbound and outbound calls and support team coverage.

Job details

About Tilray Brands, Inc. Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages. Bilingual Patient Care Representative Location: Remote (Anywhere in Canada). Looking to develop your career at the forefront of a rapidly expanding industry? Job Summary: Reporting to Patient Care Supervisor, Patient Care Representatives are responsible for maintaining, educating, assisting, and retaining patients and helping them purchase medical cannabis. Status: This posting is for an existing vacancy. Employment Type: Full time, Limited term Wage: CAD $21.00 per hour Expected shift : 40 hours per week Language Requirement: Candidates must be fluent in both English and French (bilingual proficiency required). Roles and Responsibilities: • Manage the needs of our English and French patients through our various communication channels (phone, email, chat) • Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands • Ability to maintain strict record keeping standards in relation, but not limited to registration and renewal of new patients • Communicate effectively within department and support teams in other departments • Utilize skills to assist on identified and assigned tasks based on business needs • Coordinate with team to maintain adequate queue coverage and balance with off-phone duties • Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams • Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes • Utilize inbound and outbound calls to generate revenue • Engage in ongoing training to adapt in an often-changing regulatory landscape • Assist Supervisor and Leads with various duties based on business needs Qualifications and Education Requirements: • Fluent in both written and spoken English and French (must) • Post-secondary education in related field is an asset • Strong interpersonal and motivational skills • High-level problem identification and issue resolution skills • Excellent communication skills for liaising and communicating with sales reps and internal departments. • Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision • Extremely detail-oriented and analytical thinker • Strong knowledge of the Cannabis Act and Regulations • Strong work ethic and positive team attitude • Proven ability to effectively use Microsoft Office Applications • Typing speed of 50-80 words per minute. Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process. Tilray does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Tilray or any of its subsidiaries, directly or indirectly, will be considered Tilray Brands, Inc. property. Tilray will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

What you’ll do

The Patient Care Representative manages patient needs through phone, email, and chat while maintaining strict record-keeping standards. They also assist in generating revenue through inbound and outbound calls and support team coverage.

Requirements

Candidates must be fluent in both written and spoken English and French and possess strong interpersonal and problem-solving skills. A typing speed of 50-80 words per minute and knowledge of the Cannabis Act are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• issue resolution · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Service
• Communication
• Problem Identification
• Issue Resolution
• Record Keeping
• Microsoft Office
• Typing
• Cannabis Act Knowledge
• Interpersonal Skills
• Motivational Skills
• Analytical Thinking
• Attention To Detail
• Time Management
• Employment Equity
• Outbound Calls
• Inbound Calls
• Medical Cannabis
• Communication Channels
• Self-Discipline
• Positivity
• Bilingual (French/English)
• Strong Work Ethic
• Self-Motivation
• Cannabis
• Multilingualism
• Fast Moving Consumer Goods
• Sales
• Innovation
• Multitasking
• Operations
• Purchasing
• Detail Oriented

Job areas

• Customer Service & Support
• Healthcare
• Sales
• Agriculture
• Bilingual Representative
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other