Distribution Process Improvement Specialist

Job summary

The specialist is responsible for documenting and improving distribution center processes, including SOP development and workflow optimization. They also provide operational support in customer service, order fulfillment, and product delivery.

Job details

Distribution Process Improvement Specialist Tirecraft Ontario, Ingersoll ON Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. The Distribution Centre Process Improvement Specialist is responsible for documenting, maintaining, and improving processes and procedures within the Distribution Centre and related Customer Service and Logistics functions. We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry. This is an hourly position with wages ranging from $27.50 - $31.25, based on experience. Helping Canadians Get Ahead Benefits: Benefits Package including Health and Dental coverage + more Employee Assistance Program (EAP) Employee Purchase Program Birthday off with pay Ministry Certification(s) available Future ownership opportunities; Employee Stock Ownership Plan Responsibilities Process Documentation & Improvement Document and maintain Customer Service and Logistics processes, procedures, and workflows to support consistency and operational efficiency. Develop and update SOPs, work instructions, and training materials for Customer Service Representatives and Logistics functions. Review existing processes and identify opportunities to improve efficiency, accuracy, communication, and customer service. Provide recommendations to management and support the implementation of approved process improvements. Assist the Distribution Centre Management with consistent application of established Customer Service and Logistics processes. Participate in process improvement initiatives, special projects, and other duties as assigned by management. Customer Service Support Provide support and/or relief coverage and support to daily Customer Service operations as required, including customer inquiries, order processing, order coordination, and issue resolution. Distribution Centre & Logistics Provide support and/or relief coverage in picking, staging, and loading customer orders accurately and safely for delivery. Provide support and/or relief coverage with loading, unloading, and movement of industry-related products within the Distribution Centre. Maintain assigned work areas in a clean, organized, and safe condition. Customer Deliveries Safely operate the Company Transit Van to complete customer deliveries, product transfers, and other business-related transportation requirements. Verify orders prior to delivery and ensure products are delivered accurately and in a timely manner. Qualifications Post-secondary education in Business, Supply Chain, Logistics, Operations, or related field preferred; equivalent experience considered. 3+ years of experience in Customer Service, Logistics, Distribution, Inventory, or a related operational environment. Experience developing and maintaining SOPs, work instructions, workflows, and training materials. Strong analytical, organizational, problem-solving, and attention-to-detail skills. Working knowledge of customer service, order processing, inventory, receiving, picking, staging, loading, and delivery processes. Strong written and verbal communication skills with the ability to collaborate across departments. Proficient in Microsoft Office, particularly Word and Excel. Valid Ontario G Driver’s License. Forklift certification is considered an asset. Interested applicants should submit their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an new vacancy. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What you’ll do

The specialist is responsible for documenting and improving distribution center processes, including SOP development and workflow optimization. They also provide operational support in customer service, order fulfillment, and product delivery.

Requirements

Candidates should have post-secondary education in a relevant field and at least 3 years of experience in logistics or distribution environments. Proficiency in Microsoft Office and a valid Ontario G Driver’s License are required.

Benefits

• Health coverage • Dental coverage • Employee Assistance Program • Employee Purchase Program • Birthday off with pay • Ministry Certification • Employee Stock Ownership Plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Forklift operation · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Process documentation
• SOP development
• Logistics
• Customer service
• Inventory management
• Order processing
• Analytical skills
• Problem-solving
• Microsoft Office
• Word
• Excel
• Forklift operation
• Communication skills
• Organizational skills
• Attention to detail
• Inventory Staging
• Operational Efficiency
• Supply Chain
• Workflow Management
• Forklift Certification
• Valid Driver's License
• Automotive Services
• Management
• Customer Service
• Communication
• Employee Assistance Programs
• Problem Solving
• Operations
• Order Processing
• Purchasing
• Loading And Unloading
• Verbal Communication Skills
• Process Improvement
• Collaboration
• Coordinating
• Customer Inquiries
• Enthusiasm
• Detail Oriented

Job areas

• Logistics
• Customer Service & Support
• Manufacturing
• Transportation
• Administrative
• Process Improvement Specialist
• Logistics Specialist
• Transport Clerks
• Logisticians