Service Advisor

Job summary

The Service Advisor is responsible for managing work orders, dispatching technicians, and handling customer sales and inquiries at the front counter. They also monitor service progress to ensure timely completion and assist the Store Manager with inventory and product displays.

Job details

Service Advisor Bast Tirecraft, Waterloo ON Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry. This is an hourly position with wages ranging from $22.00-$28.00, based on experience. Helping Canadians Get Ahead Core Values: Be the Hero: Go the extra mile, making someone’s day, be humble, offering plus ones (+1). Be Positive: Passion, pride, dedicated, fun. Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement. Do the Right Thing: Honest, no BS, team player, customer first. “Everyone Gets Home Safe” Benefits: Benefits Package including Health and Dental coverage + more Employee Assistance Program (EAP) Employee Purchase Program Birthday off with pay Ministry Certification(s) available Future ownership opportunities; Employee Stock Ownership Plan Responsibilities: Write up work orders for all sales and service transactions and present to the Technicians. Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly. Invoice all product and service sales once complete and process payment immediately. Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service. Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner. Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop. Complete product adjustments, including manufacturer claim forms, on a timely basis. Maintain product and service displays in a marketable and clean appearance. Qualifications: Previous experience in a leadership position Previous experience in retail and commercial tire/automotive industry an asset Valid Driver’s License with a clean abstract Computer literate Basic mechanical and tire understanding Strong communication skills (verbal and written) Interested applicants can apply by submitting their resume via email to [email protected]. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an existing vacancy. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

What you’ll do

The Service Advisor is responsible for managing work orders, dispatching technicians, and handling customer sales and inquiries at the front counter. They also monitor service progress to ensure timely completion and assist the Store Manager with inventory and product displays.

Requirements

Candidates should have previous leadership experience and a valid driver's license with a clean abstract. Basic mechanical knowledge and computer literacy are required, while experience in the automotive or tire industry is considered an asset.

Benefits

• Health coverage • Dental coverage • Employee assistance program • Employee purchase program • Birthday off with pay • Ministry certification • Employee stock ownership plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Invoicing
• Dispatching
• Inventory management
• Communication
• Computer literacy
• Mechanical understanding
• Tire industry knowledge
• Leadership
• Problem-solving
• Willingness To Learn
• Valid Driver's License
• Automotive Industry
• Automotive Services
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Employee Assistance Programs
• Problem Solving
• Enthusiasm
• Honesty

Job areas

• Customer Service & Support
• Retail
• Trades
• Management & Leadership
• Sales
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives