Inside Sales Representative

Job summary

The Inside Sales Representative will manage customer inquiries, prepare project proposals, and coordinate with internal teams to drive revenue. They are responsible for maintaining detailed records in CRM tools and providing exceptional service to both prospective and existing clients.

Job details

Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North America’s fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on four core values — Trust. Quality. Value. Respect. — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, leveraging creativity to secure Value, and fostering a culture of Respect where every individual feels heard and valued. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success. Summary: Titan Environmental is seeking an Inside Sales Representative to support business growth in our office in Calgary, AB by building strong customer relationships, identifying sales opportunities, and providing excellent service to prospective and existing clients. The successful candidate will act as a key point of contact for customers, responding to inquiries, preparing quotations, coordinating with internal teams, and helping drive revenue through proactive sales efforts. This role plays an important part in promoting Titan's services, maintaining customer satisfaction, and contributing to the company's continued success. Roles & Responsibilities: * Manage customer inquiries (i.e. pricing, product information). * Learn and become proficient in all industry product knowledge. * Work closely with the Technical Sales Representatives and Procurement. * Prepare and review proposals and quotes with Outside Sales based on project specifications and client needs. * Review RFQ's and technical drawings to develop proposals and quotes based on project specifications and client needs. * Monitor and analyze competitor activity to ensure sales success. * Comply with sales processes and CRM tools to maintain detailed records. * Follow up with customers on orders, quotes and services requested. * Maintain professionalism, tact, and diplomacy to represent the company in a positive manner. * The above do not constitute a complete and exclusive list, and they are subject to change Qualifications * High School Diploma required; post-secondary education in Business, Sales, Marketing, or a related field is considered an asset. * Valid Class 5 Driver's Licence. * Proven ability to build and maintain strong relationships with clients and stakeholders. * Excellent communication, negotiation, and interpersonal skills, with the ability to effectively engage customers by phone, email, and in person. * Proficiency in Microsoft Office Suite and experience using CRM or sales management software. * Strong organizational skills with a high level of professionalism, initiative, and attention to detail. * Effective problem-solving abilities and the capacity to make sound decisions in a fast-paced environment. * Ability to work independently while also contributing positively to a collaborative, team-oriented workplace. * Demonstrated commitment to continuous learning, improvement, and professional development. * Customer-focused with a strong desire to deliver exceptional service and support business growth. Preferred Qualification: * Previous experience in inside sales, customer service, account management, or a related customer-facing role. * Additional consideration will be given to a candidate in a similar role relating to construction products. Benefits Package We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life. * Group Health Benefits: * Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being. * Group RRSP with Employer Matching: * Planning for your financial future is crucial, and we're here to help you build a secure retirement. * Wellness Credits: * To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey. * Employee Share Ownership Plan (ESOP): * As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP). * Profit Sharing Plan: * Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization Other Information * This is a full-time position, 5 days per week, Monday to Friday, 8:00 a.m. to 5:00 p.m., located at our Calgary, Alberta Office. * This position will be reporting to the Regional Manager – Eastern Canada. * Wage will depend on your skills and qualifications. * For more information about us, visit: www.titanenviro.com [http://www.titanenviro.com]

What you’ll do

The Inside Sales Representative will manage customer inquiries, prepare project proposals, and coordinate with internal teams to drive revenue. They are responsible for maintaining detailed records in CRM tools and providing exceptional service to both prospective and existing clients.

Requirements

Candidates must have a High School Diploma and a valid Class 5 Driver's Licence, with post-secondary education in a related field considered an asset. Strong communication, organizational, and interpersonal skills are required, along with proficiency in Microsoft Office and CRM software.

Benefits

• Group Health Benefits • Group RRSP with Employer Matching • Wellness Credits • Employee Share Ownership Plan • Profit Sharing Plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Relationship Management
• Proposal Preparation
• Quotation Development
• Technical Drawing Review
• Sales Analysis
• CRM Software
• Microsoft Office Suite
• Negotiation
• Communication
• Problem-solving
• Account Management
• Construction Product Knowledge
• Procurement Coordination
• Customer Service
• Outside Sales
• Product Knowledge
• Continuous Development
• Tactfulness
• Professionalism
• Organizational Skills
• Diplomacy
• Planning
• Business To Business
• Mental Health
• Procurement
• Creativity
• Optometry
• Sales
• Marketing
• Interpersonal Communications
• Problem Solving
• Microsoft Office
• Relationship Building
• Sales Management
• Technical Drawing
• Technical Sales
• Team Oriented
• Coordinating
• Competitive Analysis
• Customer Inquiries
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Environmental & Sustainability
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products