information technology (IT) service delivery manager

Overview Languages English Education Bachelor's degree Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Coordinate IT projects, including the design and deployment of new IT systems and services Direct and control daily operations Evaluate daily operations Plan and control budget and expenditures Plan and organize daily operations Recruit staff Review operational reports to assess compliance with software and hardware requirements Supervise staff Train staff Establish and implement policies and procedures for information systems Meet with clients to discuss system requirements, specifications, costs and timelines Manage incidents Consult with clients after sale to provide ongoing support Supervision 5-10 people Experience and specialization Computer and technology knowledge Internet of things (IoT) Desktop applications Enterprise Applications Integration (EAI) Networking hardware Networking security Networking software Wireless networks Information Technology Infrastructure Library (ITIL) Linux Desktop publishing software Area of work experience Design Project implementation Information technology (IT) service delivery Management Quality assurance or control Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Large caseload Personal suitability Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Reliability Team player Proactive

The role involves coordinating IT projects, managing daily operations, and overseeing the design and deployment of new systems. It also includes supervising staff, managing budgets, and consulting with clients to meet system requirements.

Candidates must have a bachelor's degree and at least 5 years of experience in IT service delivery and management. Proficiency in networking, ITIL, and enterprise applications is required.

• Quality assurancePreferred
• LinuxPreferred

Identified from the job description. Confirm important requirements above.

• IT Project Coordination
• Budget Planning
• Staff Supervision
• Incident Management
• ITIL
• Network Security
• Enterprise Applications Integration
• IoT
• Linux
• Quality Assurance
• Client Relationship Management
• Policy Implementation

• Technology
• Management & Leadership
• Software
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level