Coordinator, Customs

Job summary

The Customs Coordinator is responsible for preparing accurate customs documentation and managing clearance manifests for cross-border shipments. They must communicate effectively with internal and external stakeholders, including drivers, dispatchers, and customs authorities, to resolve clearance issues.

Job details

About the Role The Customs Coordinator, reporting to the Customs Manager, is a pivotal member of the Customs team who brings accuracy to the completion of document preparation. As a member of the operations team, our Customs Coordinator must be able to meet deadlines and communicate clearly with internal and external clients to ensure the correct documents are received, created and delivered for end-to-end freight clearances. The ability to easily identify key information from a BOL and Customs Invoices to accurately generate customs documents promptly with accuracy is essential to the success of the team. Job Duties and Responsibilities * Development of documents such as manifests, PAPS/PARS, ACE/ACI * Utilizing electronic customs systems to generate clearance manifests for cross-border shipments (border connect CBSA ACI Portal and CBP Ace Portal) * Communicate with Drivers, Dispatchers, Customs Brokers, CBP (US and Border Protection), and CBSA to resolve customs related issues * Arrive and Export Customs bonds electronically * Submit clearance requests to Customs Brokers * Ensure accurate record retention (Synergize) and update internal software accurately * Creating and updating Shipper, and Consignee profile records What's In It for You? * Competitive compensation with a salary range of $50,000–$55,000 annually * Comprehensive extended benefits package, including Health, Dental, and Paramedical coverage * Real career growth opportunities with an industry‑leading trucking company — we proudly promote from within * Full‑time, permanent position offering long‑term stability * Straight afternoon shift (8 am-4:30 pm) for consistent scheduling * Occasional weekend coverage Position Competencies: * Minimum 1 year experience of Transportation industry experience required * Experience with TMW an asset * Experience with BorderConnect, CBSA ACI Portal. CBP ACE Portal an * Strong communication skills, both written and verbal in English * Exceptional level of organizational skills * Post secondary diploma/ certification * Experience with customs clearances processes and relevant documents * Proficient use of Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint * Professionalism, punctuality and a high level of organization is required * Ability to perform well under pressure and uphold organizational values. * Proven ability to work in a fast-paced environment. * Ability to administratively verify and process documentation for the creation of supporting documentation Work Environment * In- office environment * Overtime as needed Company Profile: Titanium Transportation Group is a leading North American freight transportation company specializing in tech-forward trucking operations and logistics brokerages services throughout Canada and the United States. Our specialties are truckload, dedicated, and cross-border, along with comprehensive logistics and warehousing solutions for a wide range of industries. Our focus on customer excellence, safety and innovation set Titanium apart and we are proud to have earned out place among Canada’s Fastest-Growing Companies by Canadian Business, and as one of America’s Fastest-Growing Companies by the Financial Times. We are also proud to rank among Today’s Trucking Top 100 Fleets. Our team of over 1,300 professionals operate from over 15 strategic locations. We are committed to meeting our clients’ evolving supply chain needs while driving growth and success. Join us at Titanium, where innovation and opportunity pave the way for a bright future in freight transportation and logistics. Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we'll work with you to understand what is needed. We thank all applicants in advance; however, only applicants being considered for an interview will be contacted. #HP

What you’ll do

The Customs Coordinator is responsible for preparing accurate customs documentation and managing clearance manifests for cross-border shipments. They must communicate effectively with internal and external stakeholders, including drivers, dispatchers, and customs authorities, to resolve clearance issues.

Requirements

Candidates must have at least one year of experience in the transportation industry and proficiency with customs clearance processes and documentation. A post-secondary diploma or certification is required, along with strong organizational and communication skills.

Benefits

• Health coverage
• Dental coverage
• Paramedical coverage
• Career growth opportunities

Listed skills

• Communication · Preferred
• Data entry · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Document preparation
• Customs clearance
• BorderConnect
• CBSA ACI Portal
• CBP ACE Portal
• Communication
• Organizational skills
• Microsoft Office Suite
• Data entry
• Record retention
• Freight logistics
• Attention to detail
• Time management
• Problem solving
• TMW software
• Supply Chain
• Professionalism
• Organizational Skills
• Ability To Meet Deadlines
• Microsoft Excel
• Document Preparations
• English Language
• Packaging And Labeling
• Truckload Shipping
• Innovation
• Invoicing
• Microsoft Outlook
• Microsoft Office
• Operations
• Microsoft PowerPoint
• Punctuality
• Scheduling

Job areas

• Logistics
• Transportation
• Administrative
• Customs Coordinator
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers

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