Loss Prevention Investigations Manager

Job summary

Lead internal investigations across Western Canada and execute strategies to reduce shrink, internal theft, and fraud in alignment with Loss Prevention objectives. Improve investigative procedures using analytics and metrics, partner with cross-functional teams, lead projects and policy changes, and develop team members through coaching and performance management.

Job details

TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description We’re looking for a Loss Prevention Investigations Manager - Internal to lead our Internal Investigations team across Western Canada and drive strategies that reduce loss, deter internal theft and fraud, and support the achievement of our broader Loss Prevention objectives. In this highly visible leadership role, you'll partner with cross-functional leaders and team members across the business, building strong relationships that influence decision-making and drive meaningful results throughout the region. You'll have the opportunity to lead a team, shape investigative programs, and champion a culture of integrity, collaboration, and accountability. If you're a strategic leader who thrives on solving complex challenges, developing talent, and making a measurable business impact, we'd love to hear from you. Why Work With Us? We value integrity, respect, and collaboration, encouraging a unique and inclusive culture. Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources Management Incentive Plan along with a robust Retirement Savings Program A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Enjoy Associate discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. What You’ll Do Drive the execution of the internal investigations' strategy, ensuring alignment with Loss Prevention objectives while proactively seeing opportunities to reduce shrink, theft, and fraud. Develop and enhance investigation procedures, leverage analytics and important metrics to identify trends, prioritize effectively, and implement continuous improvements across the function. Collaborate closely with Store Operations, Human Resources, Analytics, Compliance, Technology, and Loss Prevention teams to support investigations, share insights, and drive effective business outcomes. Supervise emerging trends, recommend innovative solutions, lead special projects, and support the successful implementation of policy and procedural changes. Coach, mentor, and develop team members through talent planning, performance management, and development initiatives, fostering a culture of accountability, growth, and operational excellence. About You Post-secondary education in a related field preferred, combined with 5-7 years of dynamic leadership experience in retail, ideally within Loss Prevention, Investigations, Operations, or an off-price retail environment. Ideal candidate will reside in Western Canada or be willing to relocate to Western Canada Proven track record to lead, coach, and develop high-performing teams while building strong partnerships with senior leaders and cross-functional collaborators. Skilled at influencing decisions, managing conflict, and acting as a trusted advisor to support business objectives. Strong investigative expertise with the ability to analyze complex situations, identify trends, assess risks, and develop practical, business-focused solutions. Demonstrated agility in adapting to changing priorities and making sound decisions in a fast-paced environment. Solid understanding of the retail landscape, market trends, and business performance metrics, with experience leading projects, driving process improvements, and implementing pivotal initiatives from planning through execution. Excellent communication, interviewing, negotiation, and coaching skills, supported by strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook) and the ability to quickly learn and use new technologies. Bilingualism (English/French) is considered an asset. Posting Details Posting End Date: Thursday, October 22nd 2026 If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address 60 Standish Court Location: CAN Home Office Mississauga ON Salary Range: CAD $ 89,208.00-$135,086.40 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

What you’ll do

Lead internal investigations across Western Canada and execute strategies to reduce shrink, internal theft, and fraud in alignment with Loss Prevention objectives. Improve investigative procedures using analytics and metrics, partner with cross-functional teams, lead projects and policy changes, and develop team members through coaching and performance management.

Requirements

A post-secondary education in a related field is preferred, along with 5–7 years of leadership experience, ideally in retail Loss Prevention, investigations, operations, or off-price retail. Candidates should demonstrate investigative expertise, team development, cross-functional partnership, sound judgment, project and process improvement experience, strong communication skills, and proficiency with Microsoft Office; residence in or willingness to relocate to Western Canada is expected.

Benefits

• Health Care Spending Account
• Associate and Family Assistance Program
• Well-Being Resources
• Management Incentive Plan
• Retirement Savings Program
• Vacation Package
• Vacation Trade Program
• Associate Discounts
• Training and Development Resources
• Career Growth Opportunities
• Tuition Reimbursement

Listed skills

• Team Leadership · Preferred
• Cross-Functional Collaboration · Preferred
• Interviewing · Preferred
• Negotiation · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Internal Investigations
• Loss Prevention
• Team Leadership
• Coaching and Mentoring
• Investigative Analysis
• Risk Assessment
• Trend Analysis
• Cross-Functional Collaboration
• Stakeholder Influence
• Conflict Management
• Interviewing
• Negotiation
• Performance Management
• Project Management
• Process Improvement
• Microsoft Office

Job areas

• Retail
• Management & Leadership
• Security & Safety
• Data & Analytics

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