Clifton House relief support worker

Job summary

Provide support to service users to improve their mental health, wellbeing, and independence while ensuring safety and social participation. Responsibilities include managing tenancies, conducting risk assessments, and assisting with daily living tasks and personal care.

Job details

Clifton House relief support worker Department: Operations Employment Type: Zero Hours Location: Clifton House Accommodation Service Reporting To: Daniel Cooper Compensation: £12.76 per hour Description £12.76 per hour To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; stay safe; reduce loneliness; increase social participation; work towards goals; develop their independence Support individual services users in accordance with the regulations laid down by the Care Quality Commission or the Care Act Key Responsibilities Establish and maintain relationships of trust with service users, to build engagement Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons Work flexibly with service users in their homes and in the community Carry out assessments and determine urgency of service user needs Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities Carry out risk assessments, in order to keep service users safe and improve the quality of our support Attend placement reviews Work with service users on a 1:1 basis and in groups Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures Accompany service users to appointments Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided) Assist service users with personal care as and when required Adhere to the Together policy on lone working Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems Write clear word processed and handwritten reports (training provided) and records in English Participate in mandatory and job-related courses and learning activities Maintain professional boundaries in all aspects of work with service users Skills, Knowledge & Expertise Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience Minimum of GCSE or Level II qualification in English, or equivalent Basic competence in the use of email and word processing software Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment Able to work in partnership with services users and establish and maintain professional boundaries in working with service users Able to establish and maintain a safe environment Willing and able to undertake domestic tasks with, and for, service users as necessary Demonstrate problem-solving skills relating to welfare benefits, education and relationships Open to - and willing to participate in - formal and informal job-related learning Willing and able to collaborate with colleagues and other organisations Able to use email and computerised systems for service user records and reports Able to travel; have access to car/public transport Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice Job Benefits

What you’ll do

Provide support to service users to improve their mental health, wellbeing, and independence while ensuring safety and social participation. Responsibilities include managing tenancies, conducting risk assessments, and assisting with daily living tasks and personal care.

Requirements

Requires experience supporting vulnerable individuals and a minimum of GCSE or Level II qualification in English. Candidates must be able to work a flexible 24/7 shift rota and possess basic computer literacy.

Listed skills

• crisis intervention · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• record keeping · Preferred
• case management · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Personal Care · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• Risk Assessment
• Case Management
• Personal Care
• Relationship Building
• Problem Solving
• Communication
• Record Keeping
• Empathy
• Collaboration
• Domestic Support
• Medication Management

Job areas

• Social Services
• Healthcare