Community Consultant

Canada, United States
Remote
Posted May 27, 2026
1 position

Opens an external site

Employment type: Contract
Experience level: Lead · 10+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Advise clients on digital retail transformation strategies and lead engagement workstreams to drive practical outcomes. Translate operational experience into actionable recommendations and build trusted relationships with client leadership teams.

Job details

Contract · Digital Retail Transformation · Client Advisory · Part-Time Engagement At TOMORROW, retailers guide retailers. Bring the experience you've earned, and we'll help you go further. The engagement We're hiring experienced digital retail operators to join TOMORROW's Community as part-time independent contractors, supporting client engagements that drive digital transformation at the world's leading retailers, brands, and digital platforms. Community Consultants are matched to engagements based on their background and the client's needs. The work spans the full breadth of digital retail: channel strategy, eCommerce growth, store-based fulfillment, in-store digitization, customer data and personalization, retail media, and new business line incubation. On any given engagement, you might be advising a C-suite team, leading a workstream, building an operating model, or sitting alongside a client's team to help them execute. This is a role for senior operators who want to put their experience to work on real problems, without the full-time commitment of a permanent seat. It's where retailers guide retailers. Engagement details Type: Independent Contractor Time commitment: Variable; typically part-time, scoped per engagement Duration: Engagement-based; typical projects run 3–12 months with potential to extend or roll onto new engagements Location: Remote; open globally, with regional matching to client time zones Working hours: Aligned to client time zone for the engagement Reports to: TOMORROW Engagement Lead (assigned per project) Travel: Occasional, as required by engagement Start: Rolling; we build the Community ahead of demand and match consultants to engagements as they come online What you'll do Advise clients on digital retail transformation: Bring your operating experience to bear on the strategic and executional questions clients face, from channel growth to in-store digitization to customer data. Lead or contribute to engagement workstreams: Depending on the project, own a workstream end-to-end or sit alongside a senior TOMORROW lead, partnering directly with client teams to drive outcomes. Translate experience into client value: Turn what you've lived through as an operator into clear, practical recommendations clients can actually use. Build trusted relationships with client teams: Earn credibility through expertise, candor, and a collaborative working style. Many of our consultants are invited back across multiple engagements with the same client. Shape deliverables that drive decisions: Co-create the analyses, recommendations, and operating models that move client leadership from debate to action. Contribute to the TOMORROW Community: Share insights, sharpen the firm's thinking, and help raise the bar for the work we do across clients and markets. What you'll bring Experience: 10+ years in retail, eCommerce, or digital commerce, built inside a leading retailer, brand, digital platform, or top-tier advisory firm, with hands-on accountability for outcomes. Deep expertise in a digital retail domain: Channel strategy, store-based fulfillment, in-store digitization, customer data and personalization, retail media, marketplace, or a related area where you have lived the work. Advisor instincts: You can synthesize complex situations into clear recommendations, build trust quickly with senior client stakeholders, and influence without formal authority. Candid and collaborative: You bring a strong point of view but listen first. You give and receive feedback well, and you raise the standard of the people around you. Bias toward action: You move from diagnosis to recommendation quickly, manage tradeoffs pragmatically, and care about whether what you propose actually gets done. Flexible and engagement-ready: Comfortable scaling your involvement up or down based on client needs, and prepared to deliver high-quality work within compressed timelines. How you'll know you're succeeding On your engagements, success looks like: Clients describe you as a trusted advisor, someone who brought sharper thinking, faster decisions, and a clearer path forward than they had before you arrived. Deliverables landed with impact: recommendations were adopted, workstreams moved from idea to execution, and the client's leadership has a clearer view of what to do next. Your TOMORROW teammates would happily work with you again, and clients ask for you by name on the next engagement. Bonus points Experience leading digital transformation inside a top-tier retailer (e.g. Walmart, Target, Kroger, Tesco, Carrefour, Alibaba, JD, Amazon) or a leading brand or digital platform. International experience across multiple markets, particularly in regions where digital retail is most advanced (China, US, UK, India, Southeast Asia). A specialist edge in a high-demand area: retail media, AI and personalization, marketplace economics, store-based fulfillment, or omnichannel customer data. How we work Four behaviors show up in every project, every team, every conversation. Operators who love to help: We start with the end in mind. Where are you going, and how do we help you go further? We solve real problems and craft practical solutions, and we take the lead on the journey together. Candid, with a strong point of view: Being effective advisors means having the courage to take a view. We seek and give great feedback. We care enough to be honest. That's what helps clients, and each other, move forward. Humble and inclusive, hearing before solving: We may be experienced, but we're always learning. We respect the people we meet on every journey, and we embrace what makes each of us different. Never satisfied with "good enough": We push harder and dig for new perspectives. We're tuned to where digital commerce is going next, and our solutions are built to actually help clients break through. Equal opportunity TOMORROW is committed to building a team that reflects the diversity of the retailers and customers we serve. We welcome applicants of every background, identity, and experience. If you need any adjustments to take part in our hiring process, tell us and we'll make it work. TOMORROW · Digital Retail Delivered

What you’ll do

Requirements

Requires 10+ years of hands-on experience in retail, eCommerce, or digital commerce within leading brands or advisory firms. Candidates must possess deep domain expertise in digital retail and the ability to synthesize complex situations into clear, actionable recommendations.