Senior Tour Leader and City Guide

Job title: Senior City Guide and Tour Leader Company: Vancouver Toonie Tours Ltd. Type: Seasonal Full-time (summer) with off-season core potential for the right person Start: ASAP (training + ramp before peak) The Opportunity Toonie Tours is expanding in Alberta and building a high-performing operation in Banff. This role is for someone who wants real ownership without corporate bureaucracy. You will be the Senior City Guide and Tour Leader - the person responsible for tour quality, day-of execution, and keeping the local operation tight. You’re a great storyteller! You’re interested in sharing compelling stories about the history of your city, the architecture and the local Flavor. You thrive on engaging with tourists and helping them make their stay a positive one. You are comfortable leading groups of up to 20 people at a time, and also comfortable letting guests know that we both make our living by requesting gratuities on our Free Walking Tours. Tours are not scripted - we have a specific route to follow and lot’s of content and you bring it to life! This is not a “just guide tours” role. You’re building the local standard. Your Mission Deliver great tours, run reliable departures, and keep the location operating smoothly—so guests feel taken care of and the business performs. You will lead by example, coordinate issues quickly, and make sure the operation doesn’t rely on heroics. What You’ll Own - Tour Excellence (Senior Guide) * Lead tours at a high standard (storytelling, guest connection, pacing, safety) * Drive reviews and repeat intent through memorable experiences * Support training and shadowing of new guides * Ensure tours are staffed and run on time * Coordinate day-of issues (late guests, meeting point confusion, guide substitutions) * Maintain guide schedules and communication flow with HQ CX Desk and City contacts * Enforce tour standards and training compliance We Build Playbooks Together At Toonie Tours, everyone contributes to playbooks and training. Part of this role is documenting what works and turning it into checklists, templates, scripts, and SOPs—so the business improves every week, not just gets busier. Tools You’ll Use * FareHarbor (schedule/guest lists) * Google Workspace (basic docs/checklists) * Internal chat (Google Chat/Slack) * Guide schedule tools and contact lists Your Scorecard (How We Measure Success) Tour Execution * Tours delivered as scheduled (coverage and reliability) * On-time starts % * Standards compliance (spot checks / coaching acceptance) * Reviews volume + rating contribution Job Types: Full-time, Part-time, Permanent, Seasonal, Casual, Contract Benefits: * Flexible scheduling that fits your lifestyle. * Performance-based earning potential. * Meet people from around the world. * Develop public speaking and customer service skills. * Share your passion for Banff and your local community. * Fun, engaging, and rewarding work environment. * Be part of a growing Canadian tourism company. * Enjoy team events, discounts, and other company perks. Language: * English (required) Work Location: In person

The Senior Tour Leader is responsible for delivering high-quality, engaging walking tours and ensuring reliable daily operations in Banff. They will also lead by example, coordinate logistics, and maintain company standards through training and documentation.

The ideal candidate is a skilled storyteller comfortable leading groups of up to 20 people while maintaining safety and pacing. They must be capable of managing schedules, enforcing operational standards, and fostering a positive guest experience.

• Flexible scheduling • Performance-based earning potential • Networking opportunities • Skill development • Fun and engaging work environment • Team events • Discounts • Company perks

• Customer servicePreferred
• LeadershipPreferred
• CommunicationPreferred
• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Storytelling
• Public speaking
• Customer service
• Leadership
• Group management
• Operations management
• Scheduling
• Training
• Communication
• Safety compliance
• Conflict resolution
• Time management
• Slack (Software)
• Checklists
• Customer Service
• Regulatory Compliance
• English Language
• Public Speaking
• Coaching
• Templates
• Guided Tours
• Google Workspace

• Hospitality
• Management & Leadership
• Customer Service & Support
• Creative & Media
• Tour Guide
• Travel / Tour Guide
• Travel Guides
• Tour Guides and Escorts
• Tour and Travel Guides

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week