Parts Counter Person

Sudbury, ON
On-site
Posted Oct 20, 2026
1 position

$49,845–$62,305 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Support warehouse and parts operations by handling customer inquiries at the counter, by email, and by phone, and by providing product expertise and relevant parts recommendations. Source and order parts, follow up on backorders and credits, conduct inventory counts, process cores and warranties, and build hydraulic hoses for internal and external customers.

Job details

We are looking for a Parts Counter person to join our team in Sudbury. Your objective will be to actively participate in the support of the warehouse operations through various responsibilities. Pay Type Full Time, Permanent Compensation $49,845 - $62,305 The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Parts Counter person, YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) In a typical day, YOU will: * Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives * Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions * Manage parts inquiries and correspondence effectively over the parts counter, through email and by phone in a timely and courteous manner * Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers Must-haves for this role: * Minimum post-secondary education * 2+ years of experience in a parts service role About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. #LI-KM1 #LI-Onsite

What you’ll do

Requirements

A minimum of post-secondary education and at least two years of experience in a parts service role are required. The role also calls for safe work practices, effective customer communication, and the ability to manage parts-operation tasks.