Performance & Integration Lead

We are looking for a Performance and Integration Lead to join our team! Oversee the implementation and optimization of mining technology solutions across assigned sites, acting as the primary customer contact. This role leads field technicians, manages site-level execution, and ensures performance targets are met through proactive support, training, and cross-functional coordination. Pay Type Full Time, Permanent Compensation $78,705.00 to $98,380.00 The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Performance and Integration Lead, YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) * An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: * Project Manage installations, commissioning, and implementation of MineStar Solutions (hardware/software/calibration/processes) and ensure delivery of scope within timeline and budget. Involve and collaborate with the Caterpillar System Engineering team during Field follow and NPI projects to verify hardware installations, system configurations, documentation and integrity of overall solution is aligned. * Serve as Site Performance Manager and primary point of contact with the customer. Escalate and collaborate with Caterpillar teams to resolve software issues and system defects through the case management system and regular meetings. Suggest and/or implement corrective actions; engaging with customer and service teams as necessary. * Manage customer communication funnel from the technical support team. * Mentor, coach, and train field technicians. Collaborate with internal and external teams to identify training opportunities and provide SME-level training, on-the-job training and other means of knowledge transfer to Toromont Teams (Mining Technology and branches) as well as customers * External Customers Scope of customer training requests with KAM involvement * Coordinate cross-functional efforts between underground/surface teams. Must-haves for this role: * 3 to 6 years of experience * 2-4 years are of team supervision * An education background in Engineering (Mechanical, Electrical, Computer, IT, Other) * P.Eng/PMP considered an asset About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Oversee the implementation and optimization of mining technology solutions while acting as the primary customer contact. Lead field technicians and manage site-level execution to ensure performance targets and project timelines are met.

Requires 3 to 6 years of experience, including 2 to 4 years in a supervisory role. An educational background in Engineering (Mechanical, Electrical, Computer, or IT) is required, with P.Eng or PMP certifications considered an asset.

• Wages • Benefits • Premiums • Flexible Work Schedules • Internal Training and Development

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Team Supervision
• MineStar Solutions
• System Engineering
• Customer Relationship Management
• Technical Training
• Hardware Installation
• System Configuration
• Case Management
• Cross-functional Coordination
• Mentoring
• Coaching

• Engineering
• Management & Leadership
• Technology
• Construction

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week