Service Supervisor

Job summary

Toromont Cat is looking for a Service Supervisor to join our team in Kingston! The Service Supervisor is a main liaison for our in-shop service and parts operations, providing leadership and direction to licensed technicians both in field and in shop. The service supervisor is responsible for ensuring the highest quality standards are met in safety, quality, and customer satisfaction while collaborating with branch sales teams to execute on market growth initiatives. Pay Type Full Time, Permanent Compensation $78,705.00 to $98,380.00 The listed base salary is just one component of our…

Job details

Toromont Cat is looking for a Service Supervisor to join our team in Kingston! The Service Supervisor is a main liaison for our in-shop service and parts operations, providing leadership and direction to licensed technicians both in field and in shop. The service supervisor is responsible for ensuring the highest quality standards are met in safety, quality, and customer satisfaction while collaborating with branch sales teams to execute on market growth initiatives. Pay Type Full Time, Permanent Compensation $78,705.00 to $98,380.00 The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Service Supervisor, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priority. Working for the best-in-class equipment dealer and with the premium Caterpillar brand. Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success. Competitive total rewards including: wages, benefits, and premiums (as eligible). In a typical day, YOU will: Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives. Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations. Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service. Train and coach team current and next generation technicians to meet and exceed customer and business expectations. Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos. Create quotes and review and prepare invoices for internal and external customers. Manage work-in-progress (WIP) and contamination control. Investigate and report accidents or near misses. Identify and resolve issues by initiating corrective actions on shop floor and for office procedures. Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training. Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures. Must-haves for this role: • Minimum post-secondary education • Minimum 3 years of experience in a supervisory position About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Listed skills

• Customer · Preferred
• Consistent · Preferred
• Leadership · Preferred
• Time · Preferred
• safety · Preferred
• Training · Preferred
• Continuous Improvement · Preferred
• Control · Preferred
• Customer service · Preferred
• Customer support · Preferred
• Excellent customer service · Preferred
• Flexible · Preferred

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