Biomedical Sales & Customer Support Representative

Job summary

Handle customer calls, emails, product inquiries, and technical questions, providing suitable product information and coordinating timely resolutions. Identify and follow up on sales opportunities, prepare quotations, maintain CRM records, and support lead generation and business development.

Job details

Location: Richmond Hill, Ontario, Canada Work Type: On-Site Experience: 2–3 Years Industry: Biomedical / Medical Equipment Job Overview We are looking for a Biomedical Sales & Customer Support Representative to handle customer calls, inquiries, product-related queries, and sales activities. The ideal candidate should have a Biomedical Engineering background with 2–3 years of experience in customer support, inside sales, technical sales, medical equipment, or a related field. Key Responsibilities Handle incoming customer calls, emails, and product inquiries professionally. Understand customer requirements and provide appropriate product information. Respond to technical and general queries related to biomedical and medical equipment. Identify sales opportunities from customer inquiries and follow up with prospects. Prepare quotations and coordinate with the sales and technical teams. Follow up with customers regarding quotations, orders, and product requirements. Maintain customer records, inquiries, and sales activities in CRM. Conduct outbound calls to prospective and existing customers when required. Build and maintain strong customer relationships. Coordinate with internal teams to ensure timely resolution of customer queries. Support the sales team in lead generation and business development activities. Preferred Background Bachelor's Degree in Biomedical Engineering or a related field. 2–3 years of experience in customer support, inside sales, technical sales, medical equipment, or a similar role. Experience with medical, laboratory, diagnostic, or biomedical equipment is preferred. Strong verbal and written English communication skills. Excellent telephone and email communication skills. Strong customer-service and relationship-building skills. Basic technical understanding of medical/biomedical products. Experience with CRM and Microsoft Office is preferred. Ability to work independently and as part of a team. Ideal Candidate We are looking for a customer-focused and technically capable Biomedical Engineer who is comfortable handling customer calls and inquiries while also identifying and developing sales opportunities. The candidate should be confident in communicating with customers, understanding their requirements, explaining technical products, and providing timely follow-up.

What you’ll do

Handle customer calls, emails, product inquiries, and technical questions, providing suitable product information and coordinating timely resolutions. Identify and follow up on sales opportunities, prepare quotations, maintain CRM records, and support lead generation and business development.

Requirements

A bachelor's degree in Biomedical Engineering or a related field is preferred, along with 2–3 years of experience in customer support, inside or technical sales, medical equipment, or a similar role. Candidates should have strong English communication and customer-service skills, basic technical knowledge of biomedical products, and preferably experience with CRM and Microsoft Office.

Listed skills

• Customer support · Preferred
• Product Knowledge · Preferred
• CRM · Preferred
• Microsoft Office · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Inside Sales
• Technical Sales
• Customer Communication
• Product Knowledge
• Medical Equipment
• Biomedical Equipment
• Sales Opportunity Identification
• Quotation Preparation
• Customer Relationship Building
• CRM
• Microsoft Office
• Lead Generation
• Business Development
• Technical Query Resolution
• Team Coordination

Job areas

• Sales
• Customer Service & Support
• Healthcare
• Engineering