Customer Service Representative

Job summary

Communicate with customers by phone, fax, and email to prepare orders, resolve complaints, manage service calls, and maintain customer accounts. Coordinate returns, purchase orders, inventory updates, pricing checks, and back orders with vendors and internal records.

Job details

Well established corporation located on the border of Vaughan and Concord seeks a candidate that could juggle a variety of duties. Daily interaction with customer via phone, fax, and email for order preparation Handle and resolve customer complaints – completion of incident reports and preventative and corrections action as applicable Processing and closing of return product log Working with vendors to process purchase orders to fulfill incomplete orders and inventory shortage Confirmation of pricing on inventory purchased for inventory valuation Review of back order report and processing of any orders based on receipt of inventory Posting of inventory based on receipt of goods Manage Customer Accounts and continually updated detailed customer listing Monitor and completion of customer service calls

What you’ll do

Communicate with customers by phone, fax, and email to prepare orders, resolve complaints, manage service calls, and maintain customer accounts. Coordinate returns, purchase orders, inventory updates, pricing checks, and back orders with vendors and internal records.

Requirements

The posting does not specify formal education, experience, or certification requirements. It indicates the role requires handling a variety of customer service and order, returns, and inventory-related duties.

Listed skills

• Customer service · Preferred
• Order Preparation · Preferred
• record keeping · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Phone, Fax, And Email Communication
• Order Preparation
• Complaint Resolution
• Incident Reporting
• Corrective And Preventive Actions
• Returns Processing
• Purchase Order Processing
• Inventory Management
• Pricing Verification
• Back Order Processing
• Customer Account Management
• Record Keeping

Job areas

• Customer Service & Support
• Administrative
• Logistics