On-site · Toronto
Proactively engage customers to ensure they derive maximum value from the platform through product coaching and technical guidance. Identify at-risk accounts to prevent churn and manage customer interactions and records within Salesforce.
On-site · Toronto
The Customer Success Specialist will proactively engage with customers to ensure they derive maximum value from the platform. They will guide customers through product updates and troubleshoot issues while maintaining accurate records of customer interactions.
On-site · Toronto
The Marketing Strategy Analyst will analyze performance across the customer funnel and provide insights to improve customer acquisition and retention. They will also develop dashboards and reports to communicate marketing performance to stakeholders.
On-site · Toronto
Proactively engage with customers to ensure they receive full value from the platform and guide them through product updates and changes. Identify at-risk accounts and partner with internal teams to resolve issues before they lead to churn.
On-site
TouchBistro helps restaurants run better — and our Customer Success team makes sure every customer gets the most out of their investment. As a Customer Success Specialist, you’ll work directly with restaurant owners and operators to ensure they’re set up for success: proactively reaching out, identifying where customers need support, guiding them through product changes, and making sure they’re getting real value from the platform every day. This isn’t a pure support role and it isn’t a sales role. It lives in the middle - part outbound coordinator, part product coach, part customer advocate.…
On-site · Toronto
You will provide support and solutions for at-risk customers to ensure account retention. Additionally, you will oversee customer escalations and collaborate with stakeholders to deliver solutions to customer issues.
Hybrid · Toronto
The Senior Director will build a scalable Customer Success operating system and design workflows across various functions. They will also lead the integration of AI into operations to enhance efficiency and effectiveness.
On-site · Toronto
You will take ownership of mobile features from concept to production, delivering high-quality experiences across our mobile platform. Collaborate closely with your team to design scalable solutions and continuously improve how we build.
On-site · Toronto
The Sales Operations Specialist will optimize sales processes and provide strategic insights to support the Sales teams. This includes analyzing performance metrics and implementing strategies to enhance sales effectiveness.
Remote
We are looking for a **Sales Operations Specialist** to join our Sales Strategy & Operations Team. This individual will be primarily responsible for supporting our Sales teams. This role focuses on optimizing sales processes, providing strategic insights and leveraging data and automation to accelerate growth. To be successful in this role, you will have experience working cross functionally, possess excellent organizational and communication skills, and hold a curiosity for problem solving, as well as have an ability to use data to drive insights, strategic direction and decisions. **What Y…
On-site · Toronto
The Senior Financial Analyst will support revenue recognition processes, month-end and year-end close activities, and inventory reporting. They will also analyze financial data to identify trends and collaborate with various teams to improve accounting workflows.
On-site · Toronto
TouchBistro is a leading restaurant management platform powering thousands of restaurants. We’re hiring a QA Analyst, POS in Toronto, to own release confidence and regression protection across our platform. This role is critical to ensuring that changes from internal development, integrations, or device updates , don’t break the experience for our customers. What You'll Do Own and maintain regression coverage across the POS platform Validate releases across app versions, OS versions, devices, and integrated hardware (printers, KDS, payment terminals) Perform exploratory testing focused on ch…
