Municipal Enforcement Officer - Compliance

Job summary

The Municipal Enforcement Officer conducts foot patrols to monitor compliance with municipal bylaws, including tourist home regulations and business licensing. They are responsible for issuing citations, documenting enforcement actions, and resolving disputes through mediation and clear communication.

Job details

Why work for the Town of Canmore? For starters, you can take great pride in our collaborative organization, its positive work culture, and our amazing group of talented people. Our staff genuinely care about our community and accomplish outstanding work each day for its citizens. Position Overview: The Municipal Enforcement Officer – Compliance (MEO-C) serves the community and visitors primarily through seeking compliance of tourist home and other Land Use Bylaw regulations, violations of the encroachment policy, Business Registry Bylaw regulations, and primary residence tax declarations. Reporting to the Supervisor of Municipal Enforcement and as a member of the Municipal Enforcement team, the MEO-C ensures that unauthorized tourist homes are brought into compliance by conducting education and enforcement of the Land Use Bylaw, educating and enforcing other regulations within the Land Use Bylaw, ensuring that approved tourist home operators and other businesses comply with the licensing requirements of the Business Registry Bylaw, and that the primary residential requirements of the Division of Class 1 Property Bylaw are complied with. The MEO-C will provide clear explanations of the tourist home and Land Use Bylaw regulations, business licensing, and Division of Class 1 Property Bylaw to the public. The MEO-C may also be tasked with providing input on various policy documents and working with other departments on education and compliance matters. Core Accountabilities: Conduct Municipal Enforcement and Compliance Activities Perform foot patrols in assigned areas to monitor compliance with municipal bylaws and regulations Issue citations, warnings, and enforcement notices to individuals and businesses in violation of bylaws Document observations and enforcement actions accurately in municipal database systems Respond to public complaints and inquiries regarding bylaw violations and enforcement matters Interpret and Apply Municipal Bylaws and Legislation Review and understand relevant municipal bylaws, provincial regulations, and enforcement policies Apply legislation correctly and consistently when evaluating compliance situations Provide clear explanations to the public regarding bylaw requirements and violations Stay current with legislative changes and municipal policy updates Manage Conflict and Obtain Compliance Use negotiation and mediation skills to resolve disputes and secure voluntary compliance De-escalate tense situations through respectful communication and active listening Document compliance efforts and outcomes for follow-up or escalation when necessary Build positive relationships with community members to encourage ongoing compliance Maintain Accurate Records and Documentation Complete detailed reports on enforcement activities, investigations, and compliance outcomes Enter data accurately into municipal systems and maintain organized file records Prepare documentation for potential court proceedings or formal enforcement actions Health and Safety Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive Participate in the Town's health and safety program, following all safety legislation, policies, and procedures Perform work safely and protect the health and safety of self and others Refrain from causing or participating in harassment or violence Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions Key Competencies Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationships Exemplifies a strong commitment to continuous learning and professional growth by actively seeking opportunities to build knowledge, skills, and competencies. Reflects on both successes and setbacks to inform future actions, demonstrating adaptability and resilience. Fosters an environment where both self and others are open and empowered to grow through experience, feedback, and reflection Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment Interprets, communicates, and implements organizational and departmental policies, procedures, and programs. Applies sound judgment to ensure alignment with the intent and objectives of policies while supporting effective and consistent decision-making Education & Qualifications: Required Valid Alberta Class 5 Driver’s License A High School Diploma or equivalency (e.g. G.E.D.) Two years of experience in bylaw enforcement, compliance monitoring, municipal regulations, or related field work Knowledge of Alberta provincial legislation relevant to municipal enforcement and local bylaw application Demonstrated ability to communicate clearly with diverse interest holders, including the public, businesses, and municipal staff Strong written and verbal communication skills for accurate documentation and public interactions Ability to interpret and apply policies, regulations, and bylaws consistently and fairly Proficiency with computer systems and database entry for record-keeping and reporting Demonstrated conflict resolution and de-escalation skills Valid Alberta driver's license and reliable transportation Preferred/Asset Formal training in Conflict Resolution (e.g., Verbal Judo or Customer Service & De-Escalation) Certificate in Investigation and Enforcement Skills Experience with municipal bylaw enforcement or code compliance in an Alberta municipality Certification in conflict resolution, mediation, or negotiation Knowledge of Alberta Health and Safety Act and workplace safety best practices Experience working in a public-facing role requiring problem-solving and diplomacy Familiarity with municipal database systems or GIS mapping software First Aid or CPR certification Experience documenting observations and preparing reports for legal or formal proceedings Salary & Benefits Pay Range - $39.49 to $42.74 per hour This is a Permanent Full-Time position (35 hours per week) Standard 40-hour work week Competitive benefits package, & health spending account Generous RRSP: employer matching program Personal development & learning opportunities Positive work culture Work-Life Balance Closing Date for Applications: This posting will remain open until September 18th, 2026. How to Apply: To apply, please upload your cover letter and resume (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following: Why do you want to work as a Municipal Enforcement Officer - Compliance for the Town of Canmore? What skills, experience, and (most importantly) attitude will you bring to enhance the team and enrich our community? Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law. We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected]

What you’ll do

The Municipal Enforcement Officer conducts foot patrols to monitor compliance with municipal bylaws, including tourist home regulations and business licensing. They are responsible for issuing citations, documenting enforcement actions, and resolving disputes through mediation and clear communication.

Requirements

Candidates must possess a high school diploma and at least two years of experience in bylaw enforcement or a related field. A valid Alberta Class 5 Driver’s License and strong communication skills are required to interpret legislation and interact with the public.

Benefits

• Competitive benefits package • Health spending account • Employer matching RRSP program • Personal development opportunities • Learning opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• Negotiation · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bylaw enforcement
• Compliance monitoring
• Conflict resolution
• De-escalation
• Mediation
• Negotiation
• Public communication
• Report writing
• Database management
• Investigation
• Policy interpretation
• Customer service
• Record keeping
• Problem solving
• Diplomacy
• Report Writing
• Continuous Development
• Database Systems
• De-escalation Techniques
• Record Keeping
• GIS Mapping
• Self-Awareness
• Solution-Oriented
• Cardiopulmonary Resuscitation (CPR) Certification
• Resilience
• Ethical Standards And Conduct
• Court Proceedings
• Valid Driver's License
• First Aid
• Active Listening
• Adaptability
• Decision Making
• Customer Service
• Communication
• Conflict Resolution
• Cooperation
• Problem Solving
• Land Use
• Proactivity
• Relationship Building
• Verbal Communication Skills
• Workplace Safety

Job areas

• Government & Public Sector
• Security & Safety
• Legal
• Administrative
• Enforcement Officer
• Compliance Officer / Analyst
• Legal and Related Associate Professionals
• Compliance Officers