Box Office Clerk

Job summary

Process ticket orders and membership subscriptions for events at the Oakville Centre via phone, in person, and online. Provide detailed information on policies, theatre etiquette, and technical support to patrons.

Job details

Job Details Part-Time Posting Status Open to current Town of Oakville employees and external applicants Closing Date Applications for this position must be received at by 11:59 pm on December 31, 2026. This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and December 31, 2026. Job Responsibilities Process single ticket orders in person or by phone to different events taking place at the Oakville Centre and other venues in Oakville. Process, sell, and provide detailed information to the public on the Big Ticket Membership discounts, length of membership, and costs. Process orders and provide information on costs, availability, and deadline dates for subscription packages available to events at the Centre. Provide accurate and detailed information on policies, procedures and theatre etiquette to the public. Reception duties for the Oakville Centre in person and over the phone. Respond and assist patrons by providing technical support to the public purchasing tickets to events on sale at the Oakville Centre via its website. Other duties as required. Qualifications Must be highly motivated and organized with outstanding problem-solving abilities. Excellent communication and customer service skills are required. Good working knowledge of computers, including experience in Microsoft Word, Excel, as well as proficient internet research skills are an asset. Knowledge and work experience in a customer service area is preferred. Must be available and willing to workdays, evenings, weekends and holidays. Knowledge of or working experience with ticketing software would be an asset. Please note that this position requires a satisfactory criminal record check dated within the last 30 days as a condition of employment. DATED: September 9, 2026 The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates. This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing. We thank all applicants and advise that only those selected for an interview will be contacted.

What you’ll do

Process ticket orders and membership subscriptions for events at the Oakville Centre via phone, in person, and online. Provide detailed information on policies, theatre etiquette, and technical support to patrons.

Requirements

Candidates should have strong customer service skills and proficiency in Microsoft Office and internet research. Availability to work days, evenings, weekends, and holidays is required, along with a satisfactory criminal record check.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Ticketing Software
• Microsoft Word
• Microsoft Excel
• Problem Solving
• Communication
• Internet Research
• Reception
• Technical Support
• Organization

Job areas

• Customer Service & Support
• Administrative
• Government & Public Sector
• Hospitality
• Sports & Recreation