PT Technology Support

Job summary

Respond to and resolve or route Service Desk requests through in-person, phone, email, and self-service channels, supporting staff and Members of Council with endpoint devices and software. Document tickets and maintain knowledge articles, and provide technology and audio/video support during meetings.

Job details

Job Details Part-Time (Non-Union) Posting Status Open to all current Town of Oakville employees and external applicants Duration This is a part-time position, working various Monday-Thursday evenings (6-11pm), to a maximum of 24 hours per week. Closing Date Applications for this position must be received at by no later than 11:59 pm on October 30, 2026. This job posting is for an existing vacancy and therefore will be filled accordingly. Reporting to the Supervisor, IT Support Services, this position is responsible for providing technical support to the Town of Oakville’s staff and Members of Council by responding to incoming Service Desk contacts in person at Town Hall as well as by phone, email, and self-service portal. The position includes the maintenance, support, installation, management and exchange of endpoint devices (computers, printers, mobile devices) and endpoint software. This position would also be responsible to support Town of Oakville staff and Members of Council during Council and public meetings and assist with some Audio/Video tasks during those meetings. Job Responsibilities Respond to incoming Service Desk contacts received through the various channels used by the Town: in-person at Town Hall; by phone; email; and self-service web portal. Monitor IT Service Management (ITSM) tool for tickets submitted via the staff self-service portal, action and/or route issues for resolution. Assist all corporate users with problems relating to computers and other endpoint assets. Provide technical support to clients in the use of software applications, including guidance to solve problems and how to operate the standard suite of office automation products. Provide hardware/software configuration and support as it relates to corporate software. Assist with technical issues as required with Town Meeting Room technology. During Council and Public meetings: support Town of Oakville staff and Members of Council; assist with A/V technology. Fully document and track Service Desk requests and issues by creating new tickets, updating, and logging all activities up to and including resolution in the ITSM tool. Utilize existing and build new knowledge base articles that contribute to knowledge sharing and solution development. Perform other duties as assigned. Qualifications Enrolled in or completed a two-year college diploma in Information Technology. Working knowledge Microsoft M365 office productivity. Working knowledge of Active Directory. Ability to identify issues and capabilities of latest operating systems (i.e. drivers, configurations). Strong analytical, diagnostic, problem-solving, and prioritization skills. Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication. Demonstrated ability in the areas of customer service and relationship building with an ability to remain calm under pressure. The role involves carrying equipment (computing, other) – must be able to lift up to 20kg. Prior Service Desk experience would be an asset. Operation Systems Certification and the A+ (Hardware Maintenance) Certification would be assets. DATED: October 15, 2026 The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates. This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing. We thank all applicants and advise that only those selected for an interview will be contacted.

What you’ll do

Respond to and resolve or route Service Desk requests through in-person, phone, email, and self-service channels, supporting staff and Members of Council with endpoint devices and software. Document tickets and maintain knowledge articles, and provide technology and audio/video support during meetings.

Requirements

Applicants must be enrolled in or have completed a two-year college diploma in Information Technology, with working knowledge of Microsoft 365 and Active Directory. The role requires strong troubleshooting, communication, prioritization, and customer-service skills, and the ability to lift up to 20 kg; prior Service Desk experience and relevant certifications are assets.

Listed skills

• Technical Support · Preferred
• Microsoft 365 · Preferred
• Active Directory · Preferred
• Troubleshooting · Preferred
• Problem solving · Preferred
• Prioritization · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Service Desk Support
• Microsoft 365
• Active Directory
• Endpoint Device Support
• Hardware And Software Configuration
• Operating Systems
• Troubleshooting
• Analytical Skills
• Problem-Solving
• Prioritization
• Customer Service
• Written And Verbal Communication
• Audio/Video Support
• IT Service Management

Job areas

• Technology
• Customer Service & Support
• Government & Public Sector

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