Ticket Taker / Usher

Job summary

The role involves greeting and seating patrons, scanning tickets, and providing customer service within the theatre. Additionally, the position requires maintaining the cleanliness of the venue and assisting with event setup and emergency procedures.

Job details

Job Details Part-Time Posting Status Open to current Town of Oakville employees and external applicants Closing Date Applications for this position must be received at by 11:59 pm on December 31, 2026. Hourly Rate Starting at $18.13 per hour This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and December 31, 2026. This position's contract duration will be from September to June. Job Responsibilities The Oakville Centre has a 497-seat theatre tiered over 17 rows (stairs) as well as a 120-seat studio theatre on the lower level. Front of House shifts include evenings, weekends and some daytime work. This position is part of the Front of House team and will be required to: Have a good understanding of theatre performances and policies to assist and provide excellent customer service. Handle or re-direct enquiries from patrons, sponsors, retail clients and artists. Assist with program preparation, greeting and seating patrons. Take tickets (both manually and with electronic scanners) and ensure that purchased seats have been correctly designated. Keep the front entrance, auditorium and washrooms presentable. Know and assist with medical emergency and evacuation procedures. Check and cleanup the auditorium pre- show and post. Setup tables, chairs and easels as needed. Assist patrons requiring additional help or aids to their seats and during the performance. Participate in mandatory regular staff meetings. Wear the designated uniform. Other duties as assigned. Qualifications Currently enrolled in or completion of secondary school. Previous customer service and problem-solving skills in a fast-paced environment, including working experience in the service or retail industry is required. Previous knowledge about theatre services and performances an asset. Ability to work evenings, weekends and holidays is a requirement of this position. First aid certification is an asset. Please note that this position requires a satisfactory criminal record check dated within the last 30 days as a condition of employment. DATED: September 9, 2026 The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates. This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing. We thank all applicants and advise that only those selected for an interview will be contacted.

What you’ll do

The role involves greeting and seating patrons, scanning tickets, and providing customer service within the theatre. Additionally, the position requires maintaining the cleanliness of the venue and assisting with event setup and emergency procedures.

Requirements

Candidates must have secondary school enrollment or completion and previous customer service experience in a fast-paced environment. Availability for evenings, weekends, and holidays is required, along with a satisfactory criminal record check.

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem Solving
• Ticket Scanning
• Patron Seating
• Emergency Procedures
• First Aid
• Event Coordination
• Crowd Management

Job areas

• Hospitality
• Customer Service & Support
• Government & Public Sector
• Art & Design
• Sports & Recreation