Front Desk Staff

Job summary

The Front Desk Staff is responsible for managing the reception area, processing admissions and bookings, and providing excellent customer service. Additionally, the role involves maintaining facility security, performing custodial tasks, and managing inventory and cash records.

Job details

POSITION: FRONT DESK/CASHIER DEPARTMENT: CULTURE AND RECREATION REPORTS TO: AQUATICS COODINATOR/RECREATION MANAGER SUPERVISES: NONE SUMMARY: Reporting to the Recreation Manager and the Aquatics Coordinator, the Front Desk/Cashier is responsible for the professional operation of the reception area of the Multi-Purpose Facility. This person will accept admissions, maintain security of the public foyer areas, and ensure a high level of customer service. MAJOR RESPONSIBILITIES 1. Provide excellent customer service * Respond to public inquiries * Provide information regarding facility programs and services 2. Answer telephone and serve as reception for multi-purpose facility * Including recreation office * Pool 3. Receive and record cash for admissions, rentals, program sessions and resale items in accordance with policy and procedure 4. Cash out at end of shift * Prepare cash sheets * Report any cash or inventory discrepancies to pool clerk immediately 5. Maintain booking registration and rental systems * Accept bookings and registrations and advise senior guard and aquatic coordinator 6. maintain security of foyer area and control access to change rooms and washrooms * Report any disturbances or loitering concerns to senior guard, aquatic coordinator or police 7. Notify patrons regarding expiring passes, upcoming programs and rentals * Call and/or leave messages outstanding from dayshift 8. Maintain a "goods for resale" system 1. Ensure proper items are being sold in perfect mind 9. Record incident, accident, and injury reports 10. Maintain cleanliness of work area and specified areas of facility 2. Set up meeting rooms for rentals and clean up afterward 3. Monitor and clean public washrooms and foyer area during shift 4. Provide custodial services of sweeping, wiping down surfaces, removal of garbage, cleaning window/door glass as scheduled 5. Check front walks for safety and tidiness 6. Vacuum rug in office areas as scheduled 7. Advise supervisor of supplies needed 8. Refer to front desk maintenance sheets schedule 9. Follow front desk maintenance sheet schedule 11. Advise aquatic coordinator of facility maintenance required 12. Maintain and keep current filing system for forms, logs, correspondence and reports 10. Ensure all files are being filed in one place and kept organized 13. Provide recommendations to supervisor regarding cash handling, inventory, invoicing, and booking policies and procedures 14. Promote workplace safety 15. Be familiar with and adhere to all policies and procedures 16. Attend meetings and training as required 17. Assist with emergency response procedures as required 18. Work together with all staff in a team effort, stressing cooperation and communication 19. Assist with emergent or unforeseen duties as required.

What you’ll do

The Front Desk Staff is responsible for managing the reception area, processing admissions and bookings, and providing excellent customer service. Additionally, the role involves maintaining facility security, performing custodial tasks, and managing inventory and cash records.

Requirements

The position requires strong communication and organizational skills to handle public inquiries and administrative tasks. Candidates must be capable of performing physical maintenance duties and adhering to safety and operational policies.

Listed skills

• Customer service · Preferred
• Cleaning · Preferred
• Cash handling · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Reception
• Facility maintenance
• Booking management
• Security monitoring
• Record keeping
• Communication
• Inventory management
• Emergency response
• Cleaning
• Telephone etiquette
• Data entry
• Conflict resolution
• Facility Repair And Maintenance
• Emergency Response
• Cash Handling
• Cleanliness
• Customer Service
• Cooperation
• Invoicing
• Registration
• Filing
• Workplace Safety

Job areas

• Sports & Recreation
• Customer Service & Support
• Administrative
• Security & Safety
• Desk Staff
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers

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