Agriculture Service Manager Job

Job summary

The Service Manager oversees all Service Department operations to ensure customer satisfaction, efficient workflow, and departmental profitability. Key duties include scheduling service work, managing technicians, and ensuring compliance with safety regulations.

Job details

Agriculture Service Manager at KNM Sales & Service Job Post Summary Pay: CA$90,000.00 - CA$95,000.00 per year Job Description: Position Summary The Service Manager oversees all Service Department operations to ensure excellent customer satisfaction, efficient workflow, safety compliance, and departmental profitability. This role requires strong leadership, organization, and communication, working closely with all dealership departments. Key Responsibilities Service Operations & Customer Satisfaction Schedule and assign service work to ensure quality, efficiency, and timely completion Communicate repair needs, timelines, and cost estimates clearly to customers Resolve customer concerns professionally and promptly Ensure all customer, internal, and warranty work orders are completed accurately and profitably Leadership & Team Development Hire, train, mentor, and support service technicians and department staff Coordinate ongoing technical training and lead department meetings Monitor productivity, recovery rates, and employee performance Foster a positive, respectful, and team-oriented work environment Facility & Compliance Oversight Maintain a clean, safe, and professional shop and yard Ensure equipment is properly serviced and ready for sale or demo Work closely with Parts and Sales to support efficient operations Ensure compliance with OH&S, WCB, WHMIS, and labour regulations Qualifications & Skills Proven leadership and people-management experience Strong organizational, scheduling, and customer service skills Ability to coach, motivate, and develop a diverse team Agricultural or heavy equipment service experience “Required” Apply By Sending Your Resume To: Debbie Miller, Assistant General Manager - d.miller@knmsales.ca Or apply in person at KNM Sales & Service Ltd. 6101 47 Street, Barrhead, AB Job Type: Full-time Benefits: Dental care Paid time off Tuition reimbursement Ability To Commute/relocate: Barrhead, AB T7N 1H3: reliably commute or plan to relocate before starting work (required) Experience: management: 3 years (preferred) Apply By Sending Your Resume To: Debbie Miller, Assistant General Manager - d.miller@knmsales.ca Or apply in person at KNM Sales & Service Ltd. 6101 47 Street, Barrhead, AB

What you’ll do

The Service Manager oversees all Service Department operations to ensure customer satisfaction, efficient workflow, and departmental profitability. Key duties include scheduling service work, managing technicians, and ensuring compliance with safety regulations.

Requirements

Candidates must have proven leadership and people-management experience along with strong organizational skills. Experience in agricultural or heavy equipment service is explicitly required.

Benefits

• Dental care • Paid time off • Tuition reimbursement

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Coaching · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• People Management
• Organization
• Scheduling
• Customer Service
• Coaching
• Agricultural Equipment Service
• Heavy Equipment Service
• Workflow Management
• Safety Compliance
• Budgeting
• Technical Training

Job areas

• Agriculture
• Management & Leadership
• Trades
• Manufacturing
• Customer Service & Support