Receptionist

Job summary

Answer and direct calls, greet and assist dealership visitors, respond to inquiries, and coordinate with staff to provide prompt customer service. Process payments and receipts, update customer contact records, distribute internet leads, monitor visitor access, and keep reception and guest areas organized.

Job details

Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as a Full-Time Receptionist with ToyotaOn The Park! The Company At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company. Under the umbrella of Canada One Auto Group, Toyota On The Park has become a premier Toyota dealership in the Toronto region and has one of the largest on-site inventories in Canada. At ToyotaOn The Park, our focus is to ensure all guests receive the best product and best automotive value, by providing prompt, precise service to all of our customers. As a Receptionist, a typical day might include the following: Presents self as a professional, positive role model by demonstrating commitment to other employees, customers, and the dealership Promptly answer and direct telephone calls in a friendly, professional manner. Promptly greets or acknowledge all customers in a professional manner and directs customers with unresolved concerns to the appropriate individual. Coordinates with other dealership employees to provide optimal customer service. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Deal with all related-inquiries from both the public and customers Monitor visitor access and maintain security awareness. Verify customer contact information and update database as needed Dealership experience is an asset, but not required. Accurately process payments and write receipts for vehicle deposits & sales. Keeps sales showroom, lounge and reception area tidy & organized Ensures guest coffee is fresh and supplies are well stocked Distribute internet leads to appropriate dealership personnel This job might be right for you if you have: At least one year customer service experience in a similar environment Knowledge of administrative and clerical procedures Knowledge of computers and relevant software application Knowledge of customer service principles and practices Keyboard skills Ability to work a switchboard Available to work from Monday to Thursdays from 12pm to 8 pm and Saturdays from 9am to 6 pm What We Offer Offer a Competitive Compensation Structure Group Benefit Plan after three months of employment Opportunity to be a part of a great team and positive work environment If you think you are the right candidate for the job, please submit your resume! For more information, please check out our social media or you can stop by the dealership to talk to one of our managers! We look forward to hearing from you. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process. We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

What you’ll do

Answer and direct calls, greet and assist dealership visitors, respond to inquiries, and coordinate with staff to provide prompt customer service. Process payments and receipts, update customer contact records, distribute internet leads, monitor visitor access, and keep reception and guest areas organized.

Requirements

At least one year of customer service experience in a similar environment is required; dealership experience is an asset but not required. Candidates should know administrative and clerical procedures, computers and relevant software, customer service practices, and keyboarding, and be able to operate a switchboard and work the stated shifts.

Benefits

• Group Benefit Plan
• Competitive Compensation

Listed skills

• Customer service · Preferred
• Payment Processing · Preferred
• coordination · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone Switchboard Operation
• Professional Communication
• Greeting and Directing Visitors
• Administrative Procedures
• Clerical Procedures
• Computer Skills
• Relevant Software Applications
• Keyboarding
• Payment Processing
• Database Updates
• Visitor Access Monitoring
• Customer Relationship Building
• Coordination
• Organization

Job areas

• Administrative
• Customer Service & Support
• Sales
• Security & Safety

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