Service Manager / Field Supervisor (Plumbing Operations)

Job summary

Lead and schedule residential plumbing crews, support dispatch, prepare project proposals, and inspect work for quality, safety, and WSSC code compliance. Coach technicians and apprentices, manage customer escalations and operational performance, and coordinate materials, staffing, vendors, and department productivity.

Job details

The Opportunity TR Construction Group, LLC seeks an experienced Service Manager / Field Supervisor to direct daily workflow and oversee the quality, safety, and productivity of our residential plumbing crews. Reporting to the General Manager, this person creates proposal for builder clients’ new construction projects from rough-in to completion, assigns and schedules work, supports dispatch, inspects job quality and code compliance, coaches technicians, and keeps jobs moving from the first customer call through completed, invoiced work. What We Offer Company service vehicle and fuel card. Company-provided tools. Company uniform. Benefits: health insurance / paid time off / retirement plan (90-day introductory period). Paid on-the-job training toward your WSSC journeyman license. A clear advancement path to journeyman and master licensure. What You'll Do Supervise, coordinate, and schedule the daily activities of plumbers and apprentices. Read residential & commercial builders’ plans to create accurate proposals. Support dispatch — match the right technician to each job and keep the daily board moving efficiently across the service area. Inspect work progress and job sites to verify safety and that work meets specifications and the WSSC plumbing code. Read and interpret plans and specifications to determine job requirements and plan procedures. Review estimates, quotes, and completed work for quality, code compliance, and profitability. Coach, mentor, train, and evaluate technicians; help develop apprentices toward licensure. Track and analyze job and sales performance (KPIs); identify and resolve operational bottlenecks. Manage the customer experience and resolve escalated service issues professionally. Coordinate materials, scheduling, and vendor needs; help manage department budget and productivity. Support recruiting, hiring, and onboarding of service technicians; confer with other managers on staffing. Ensure compliance with OSHA safety practices and company policies. What We're Looking For Required Qualifications Extensive residential & commercial plumbing experience plus supervisory or management experience. Thorough command of the WSSC plumbing code, permitting, and inspection processes for Montgomery/Prince George’s. Proven ability to lead crews, manage schedules/dispatch, and handle customer relations. Valid driver’s license and clean driving record. Licensing: WSSC Journeyman or Master Plumber license strongly preferred — and required if this role will pull permits or directly supervise licensed work in WSSC territory. Preferred Qualifications Extensive residential & commercial plumbing experience plus supervisory or management experience. Thorough command of the WSSC plumbing code, permitting, and inspection processes for Montgomery/Prince George’s. Proven ability to lead crews, manage schedules/dispatch, and handle customer relations. Valid driver’s license and clean driving record. Licensing: WSSC Journeyman or Master Plumber license strongly preferred — and required if this role will pull permits or directly supervise licensed work in WSSC territory. Compensation Salary (recommended): ~$85,000 – $114,400 / year, commensurate with experience and leadership scope. Hourly equivalent: $41 – $55 / hour. Bonus / commission: Profit sharing after company meets its yearly goals. Physical Requirements Lift and carry up to 50–75 lbs; occasionally more with assistance. Work in confined spaces, crawl spaces, attics, and trenches. Stand, kneel, bend, and climb for extended periods. Work in varying indoor and outdoor conditions. How to Apply Please submit your resume and a cover letter detailing your experience and achievements via any one of the following methods: Submit the brief form below along with your attachments Send an email to Siar Amiri at siaramiri@trconstructiongroup.com Call us directly at 202-615-2937.

What you’ll do

Lead and schedule residential plumbing crews, support dispatch, prepare project proposals, and inspect work for quality, safety, and WSSC code compliance. Coach technicians and apprentices, manage customer escalations and operational performance, and coordinate materials, staffing, vendors, and department productivity.

Requirements

Extensive residential and commercial plumbing experience and supervisory or management experience are required, along with strong knowledge of WSSC codes, permitting, and inspections in Montgomery and Prince George’s counties. Candidates must be able to lead crews, manage schedules and customer relations, and hold a valid driver’s license with a clean record; a WSSC Journeyman or Master Plumber license is strongly preferred and may be required for permit or licensed-work oversight.

Benefits

• Company Service Vehicle
• Fuel Card
• Company-Provided Tools
• Company Uniform
• Health Insurance
• Paid Time Off
• Retirement Plan
• Paid On-the-Job Training
• Advancement Path to Journeyman and Master Licensure
• Profit Sharing

Listed skills

• Quality Control · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Plumbing Operations
• Crew Supervision
• Work Scheduling
• Dispatch Coordination
• Proposal Preparation
• Plan Interpretation
• WSSC Plumbing Code Compliance
• Permitting and Inspections
• Quality Control
• OSHA Safety Compliance
• Technician Coaching and Training
• Customer Relations
• KPI Analysis
• Budget Management
• Materials Coordination
• Recruiting and Onboarding

Job areas

• Trades
• Construction
• Management & Leadership
• Customer Service & Support
• Security & Safety