Installation Coordinator (Edmonton South)

Job summary

The Installation Coordinator is responsible for scheduling product installations, managing customer inquiries, and ensuring accurate documentation for the Costco partnership. They will also collaborate with sales teams to facilitate smooth installation processes and maintain precise post-installation records.

Job details

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As an Installation Coordinator, you will play a key role in ensuring a seamless customer experience by coordinating product installations and supporting our Costco partnership. Reporting to the Service Manager, you will be responsible for scheduling installations, handling customer inquiries, and working closely with sales teams to facilitate a smooth process. Additionally, you will manage Costco program documentation, ensure accurate invoicing, and oversee post-installation record-keeping. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Staff incentives and rewards Employee discounts What you’ll be doing: Efficiently schedule product installations, verify charges, manage rescheduling, and collaborate with sales teams to address installation queries. Pull necessary permits, maintain accurate records, and prepare detailed installer runs, including work orders, spec sheets, and required payments. Handle customer inquiries, respond to install requests within 24 hours, and ensure customer concerns are addressed professionally. Assist Sales Consultants with Costco paperwork, facilitate installation bookings, process invoices, and track completion certificates. Generate reports, track installation data, and manage post-installation paperwork to ensure timely payments and order completion. What you need to be successful: Proven success in a customer-focused work environment. 2+ years of experience in booking and/or client service, preferably in the service or retail industry. Strong work ethic, punctuality, and attention to detail. Ability to collaborate across departments to resolve issues effectively and promptly. Excellent oral, written, and typing communication skills. Availability: This is a full-time position and will require you to be available: Monday to Friday from 8:30am to 5:00pm What to expect from us: Application review: Once you apply, our team will review your application and let you know whether you will be moving forward. One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience. In-person interview: Successful candidates will be invited to a second interview with our team. Final decision: We’ll make a final decision and give you a call to let you know the outcome. We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

What you’ll do

The Installation Coordinator is responsible for scheduling product installations, managing customer inquiries, and ensuring accurate documentation for the Costco partnership. They will also collaborate with sales teams to facilitate smooth installation processes and maintain precise post-installation records.

Requirements

Candidates must have at least 2 years of experience in booking or client service within a customer-focused environment. Strong communication skills, punctuality, and the ability to work collaboratively across departments are essential for success in this role.

Benefits

• Health benefits • Dental benefits • Personal care days • Statutory holidays off • Employee & family assistance program • Staff incentives and rewards • Employee discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Scheduling
• Data entry
• Invoicing
• Record keeping
• Communication skills
• Attention to detail
• Time management
• Problem solving
• Collaboration
• Documentation management
• Reporting
• Workplace Inclusivity
• Record Keeping
• Strong Work Ethic
• Customer Service
• Communication
• Sales
• Mentorship
• Personal Care
• Punctuality
• Typing
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Logistics
• Installation Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers