Business Process & Training Specialist, Integrated Operations Centre (IOC)

Job summary

The incumbent will analyze, document, and optimize business processes within the Integrated Operations Centre to improve operational efficiency. They will also coordinate the development of training programs and operational manuals while ensuring regulatory compliance and supporting change management initiatives.

Job details

Company Description Join the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments. Job Description In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person will analyze, document, and optimize business processes, coordinate the development and maintenance of operational manuals and procedures, and support the creation of training programs that promote operational excellence, regulatory compliance, and successful change adoption. Responsibilities Develop a thorough understanding of IOC operations, processes, and operational challenges. Analyze, map, and optimize business processes to support operational efficiency and strategic objectives. Develop, update, and maintain operational manuals, procedures, and related documentation while ensuring regulatory compliance. Facilitate workshops and meetings with stakeholders to document current and future-state processes and identify improvement opportunities. Collaborate with operational teams, IT teams, and subject matter experts to assess, validate, and implement business and technology solutions. Support teams through process, system, and procedural changes by ensuring effective communication and change management practices. Coordinate the development, maintenance, delivery, and continuous improvement of IOC training programs. Train, coach, and evaluate instructors to ensure consistency, quality, and compliance of training activities. Qualifications Bachelor’s degree or college diploma in a relevant field. Minimum of five (5) years of experience in a regulated transportation environment, preferably in an operational setting. Experience in roles such as airline auditor, passenger services supervisor, airport trainer, or another related operational function. Strong analytical skills with demonstrated ability to assess complex processes, identify opportunities, and implement practical improvements. Proven ability to build collaborative relationships, influence stakeholders, and work effectively in a fast-paced environment. Experience in project management, continuous improvement methodologies, change management, and knowledge of aviation regulations (e.g., CARs 705) are considered assets. Excellent proficiency with MS Office (Word, Excel, Outlook, Teams) and demonstrated ability to use collaborative digital tools and AI solutions (e.g., Copilot). Ability to quickly learn and adapt to new technologies. Oral and written fluency in French and English* A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally. Additional Information Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process. Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. Lieu de travail: Hybride (Présentiel et télétravail) / Hybrid (face-to-face and telework) Type d'horaire: Horaire fixe – 37.5H/semaine : du lundi au vendredi / Fixed schedule - 37.5H/week: Monday to Friday Contract Type: Permanent - Full Time Job Category: Non-Unionized

What you’ll do

The incumbent will analyze, document, and optimize business processes within the Integrated Operations Centre to improve operational efficiency. They will also coordinate the development of training programs and operational manuals while ensuring regulatory compliance and supporting change management initiatives.

Requirements

Candidates must hold a bachelor's degree or college diploma and possess at least five years of experience in a regulated transportation environment. Proficiency in MS Office, strong analytical skills, and the ability to work in both French and English are required.

Benefits

• Travel privileges
• Modern work environment

Listed skills

• Process Optimization · Preferred
• Regulatory Compliance · Preferred
• Change Management · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• Continuous Improvement · Preferred
• MS-Office · Preferred
• Coaching · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business process analysis
• Process optimization
• Operational manuals
• Training program development
• Regulatory compliance
• Change management
• Project management
• Stakeholder management
• Continuous improvement
• Aviation regulations
• MS Office
• AI solutions
• Coaching
• Data analysis
• Technical writing
• Employment Equity
• Influencing Skills
• Operational Efficiency
• Strategic Objectives
• Workshop Facilitation
• Effective Communication
• Technology Solutions
• Bilingual (French/English)
• Quick Learning
• Analytical Skills
• Microsoft Excel
• Auditing
• Business Process
• Change Management
• Regulatory Compliance
• Continuous Improvement Process
• Process Engineering
• English Language
• French Language
• Project Management
• Microsoft Outlook
• Operational Excellence
• Operations
• Collaboration

Job areas

• Transportation
• Management & Leadership
• Consulting
• Administrative
• Business Training Specialist
• Training and Development Specialist
• Training and Staff Development Professionals
• Training and Development Specialists

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