Call Centre Booking Agent - Vancouver

Job summary

Communicate with drivers, passengers, and staff; assign trips to routes; coordinate alternate transportation; and process same-day trip changes using Trapeze PASS. Respond to incidents and operational issues, track daily driver and route activity, and complete dispatch paperwork and reports.

Job details

Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location. You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved. Your role Communicate with drivers, passengers and staff via radio or other required communication devices in the English language. Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff as appropriate. Utilize the Trapeze PASS program. Assign trips to appropriate routes. Arrange for alternate or auxiliary transportation as required. Track and record daily driver/route activities including daily trip edit. Respond to customer, passenger and vehicle incidents. Communicate with operations staff regarding scheduling or passenger issues. Process live same-day trip changes as required. Complete daily dispatch paperwork to include dispatch logs, mileage reports, road call reports and other required reporting as needed. Troubleshoot problems with drivers, reservations information and trip assignments. Open and/or close facility as per First Transit policy, depending upon work shift. Other related duties as required. The perks Competitive hourly pay of $35.63. A clean and positive work environment. Career advancement opportunities due to a strong presence across North America. The ability to have a positive social impact by operating sustainable mobility solutions. Join a Group committed to encouraging diversity and employee development. Your profile You have one year of recent experience with dispatching and/or driving (preferred). You have strong knowledge of Vancouver area, surrounding municipalities and local neighborhoods (preferred). You possess the ability to read, write and speak English. You have the ablitiy to communicate effectively and work with all departments and staff. You are capable of working independently within a team environment. You possess the ability to deal politely with the public. You are able to plan ahead and schedule work. You have the ability to anticipate problems, delegate tasks and make decisions under pressure. You can concentrate and focus on duties in busy and noisy environments. Your location This is a casual, unionized position located in Cloverdale, BC. Pre-scheduled based on seniority. Casual availability. Possibility of 3-4 shifts per week, 8 hours. Call in day of shifts. Your Testing Process You will be required to complete three computer-based tests assessing your proficiency in : the Microsoft Office Suite and your knowledge of the Vancouver Mainland area; your logical and analytical skills; a personality assessment. Duration for those tests is 1 hour, followed with CRC. Join an international Group strongly rooted in the communities Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good. Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward. In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada. And what about you? What drives you?

What you’ll do

Communicate with drivers, passengers, and staff; assign trips to routes; coordinate alternate transportation; and process same-day trip changes using Trapeze PASS. Respond to incidents and operational issues, track daily driver and route activity, and complete dispatch paperwork and reports.

Requirements

One year of recent dispatching and/or driving experience and knowledge of Vancouver and surrounding areas are preferred. Applicants should communicate effectively in English, work independently and as part of a team, treat the public politely, plan and schedule work, and make decisions under pressure.

Benefits

• Career Advancement Opportunities
• Positive Work Environment
• Social Impact
• Employee Development

Listed skills

• Transportation Coordination · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Radio Communication
• Trip Assignment
• Route Scheduling
• Transportation Coordination
• Incident Response
• Customer Service
• Problem-Solving
• Planning and Scheduling
• Decision-Making Under Pressure
• Microsoft Office
• Trapeze PASS
• Vancouver Area Knowledge
• Written and Verbal English Communication
• Teamwork

Job areas

• Transportation
• Customer Service & Support
• Logistics
• Administrative
• Security & Safety

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