Voyago Shuttle Services Call Taker

Job summary

Answer customer calls professionally and assist with inquiries, concerns, ride bookings, and complaints. Record information accurately and coordinate with dispatch and other departments to fulfill customer requests.

Job details

Voyago is hiring a Part-Time Call Taker for our Inter-Community Shuttle Services! Your Role Answering calls promptly and professionally Assisting customers with inquiries, concerns, or scheduling needs (e.g., booking rides or addressing complaints) Accurately documenting information in the system for tracking and resolution Coordinating with other departments, such as dispatch, to fulfill customer requests efficiently Requirements Your Profile Strong communication skills, including active listening and clear speech You have intermediate to advanced English language skills (B1 to C2) The ability to remain calm and professional under pressure Intermediate to advanced technical skills to use phone systems and computers confidently Superior customer service abilities, including empathy and problem-solving The role requires multitasking and a high level of attention to detail, especially in fast-paced situations Familiar with London and surrounding areas You have 1 to 2 years of dispatch, call center, or logistics experience You are available to work Monday to Friday from 3:00PM - 7:00PM Wage: $19.00/hr Work Location This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role. Benefits The Perks We are an award-winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer our employees opportunities to build their own experience within a local global group Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

What you’ll do

Answer customer calls professionally and assist with inquiries, concerns, ride bookings, and complaints. Record information accurately and coordinate with dispatch and other departments to fulfill customer requests.

Requirements

Requires strong communication and customer service skills, intermediate-to-advanced English and technical abilities, and the ability to stay calm, multitask, and maintain attention to detail. Candidates should know London and surrounding areas and have 1 to 2 years of dispatch, call center, or logistics experience.

Benefits

• Career Development Opportunities
• Work-Life Balance
• Employee Well-Being Support
• Supportive and Inclusive Culture
• Opportunities for Social Impact

Listed skills

• Communication · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• scheduling · Preferred
• Multitasking · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Active Listening
• Customer Service
• Empathy
• Problem-Solving
• Call Handling
• Scheduling
• Information Documentation
• Dispatch Coordination
• Multitasking
• Attention to Detail
• Phone Systems
• Computer Skills
• Stress Management
• Local Area Knowledge

Job areas

• Customer Service & Support
• Transportation
• Logistics

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