Strategic Account Manager

JOB PURPOSE: The Strategic Account Manager (SAM) leads the Client Experience and Delivery of Service between Transportation Insight and their assigned clients. Serving as the Internal Voice of the Customer, the SAM acts as the driving force to ensure the clients business needs are met within the terms and conditions of the commercial agreement – with an ultimate the outcome being client retention. CRITICAL JOB FUNCTIONS: Manage and maintain the financial results of the client P&L. Pioneer the communication throughout the organization, including introduction and collaboration with cross-functional business partners within the business to achieve targeted strategic objectives and milestones as defined by the scope of each client’s commercial agreement. Manage the assigned clients relationship strategy to drive internal and external communication that continues to advance (or expand) a three wide, three deep rich relationship. Identify opportunities for upsell business that are not included in the current scope of the client(s) commercial agreement and lead internal strategy on how to best position with the client. Identify freight and supply chain optimization opportunities (e.g., consolidation, mode optimization, network redesign, LEAN opportunities, M&A support, value stream mapping, etc.) that advance the clients strategic market position. Act as the Subject Matter Expert on the suite of TI service offerings, leveraging industry expertise and supply chain experience to bring valuable insight and thought leadership to a variety of complex supply chain scenarios with clients. The SAM may have direct oversight and management of support staff to include leading, coaching, and performance management. SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS: Own the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation to the defined goals of the assigned clients. Provide strategic direction to assigned client services support staff that aligns their day-to-day priorities with the objectives and outcomes of the commercial agreement. Lead the delegation and successful completion of tactical responsibilities such as carrier vetting, remediation of day-to-day issues, invoicing, etc. with appropriate supporting cross-functional business partners. Provide transportation rate support for domestic (US/Canada) bids. Assist with ad-hoc analysis to include transit time analysis and mode comparison analysis. Provide recommendations to address coverage-deficient freight lanes. Provide trending and root cause analysis to develop recommendations that serve as catalyst for continuous improvement for the client in regards to cost and efficiency, while remaining aligned with the operational requirements/needs of the client. IDEAL CANDIDATE MAY POSSESS: Bachelor’s Degree in Business Administration or similar field. 5 years of large client experience. 5 years minimum experience with the Transportation Industry. Up to 40% domestic travel (client site visits) Proven experience building client relationships. Ability to partner with and communicate effectively at all levels of the client – including VP/C-suite. Ability to effectively plan and possess strong analytical skills. Excellent written, oral and presentation skills. Eagerly accept new challenges. Self-managed and motivated We provide competitive benefits that matter to you most, including: Competitive compensation package plus eligibility for associate bonus plan Paid and floating holidays Paid health days Paid time off (PTO) Paid parental leave Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching Basic and Supplemental Life Insurance Short-term and Long-term Disability Mental health aid through our Employee Assistance Program (EAP) Build relationships and take part in learning opportunities through our Employee Resource Groups Access to professional development resources such as LinkedIn Learning Great people know great people, all employees are eligible for our Referral Program! EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[email protected].'

The Strategic Account Manager leads client experience and service delivery to ensure business needs are met and client retention is achieved. They manage client P&L, identify upsell opportunities, and provide strategic supply chain optimization insights.

The ideal candidate possesses a Bachelor's degree and at least 5 years of experience in the transportation industry with large clients. Strong analytical, communication, and relationship-building skills are required, along with the ability to travel up to 40% of the time.

• Competitive compensation package • Associate bonus plan • Paid holidays • Floating holidays • Paid health days • Paid time off • Paid parental leave • Medical insurance • Dental insurance • Vision insurance • Pet insurance • 401(k) with company matching • Basic life insurance • Supplemental life insurance • Short-term disability • Long-term disability • Employee assistance program • Employee resource groups • Professional development resources • Referral program

• Problem solvingPreferred
• CommunicationPreferred
• LogisticsPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• Client retention
• Supply chain optimization
• Strategic planning
• Financial management
• Relationship management
• Cross-functional collaboration
• Analytical skills
• Presentation skills
• Transportation industry knowledge
• Performance management
• Business development
• Logistics
• Communication
• Problem solving
• Ad Hoc Analysis
• Strategic Objectives
• Supply Chain
• Profit And Loss (P&L) Management
• Time Off Management
• Supply Chain Acumen
• Service Offerings
• Thought Leadership
• Supply Chain Optimization
• Market Positioning
• Voice of the Customer (VoC)
• Analytical Skills
• Mental Health
• Job Interviews
• Business Administration
• Management
• Client Services
• Continuous Improvement Process
• Customer Relationship Building
• Employee Assistance Programs
• Performance Management
• Instant Messaging
• Invoicing
• Lean Manufacturing
• Presentations
• Coaching
• Upselling
• Value Stream Mapping
• Root Cause Analysis
• Consolidation
• Business Alignment

• Logistics
• Transportation
• Management & Leadership
• Consulting
• Customer Service & Support
• Strategic Account Manager
• Operations Manager (General)
• Policy and Planning Managers
• General and Operations Managers

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week