Fulltime Night Audit- Guest Services Agent - Whistler Sundance Lodge

Job summary

The Guest Services Associate manages night audit duties, including guest registration, key issuance, and providing resort information. They are responsible for processing financial transactions, balancing cash receipts, and ensuring accurate guest folio management.

Job details

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Position works nights 11pm - 7am Sunday -Wednesday *No sponsorships available** Hourly wage $25.70 per hour Must be able to work in Canada and have own housing in Whistler** How You’ll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. How You'll Make an Impact: Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room rate quotes. Respond to guest inquiries and concerns as quickly and completely as possible. What You’ll Bring: Professional appearance and a positive, can-do attitude. Excellent communication skills with the ability to read, write and understand English. Ability to solve problems with minimal supervision. Basic math skills and knowledge of proper cash handling procedures. Ability to multitask and work in a fast paced environment. Strong attention to detail and organization skills. Basic computer and office skills. Compensation Generally starting at $25.70 - $25.70 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

What you’ll do

The Guest Services Associate manages night audit duties, including guest registration, key issuance, and providing resort information. They are responsible for processing financial transactions, balancing cash receipts, and ensuring accurate guest folio management.

Requirements

Candidates must possess excellent communication skills, basic math proficiency, and the ability to work in a fast-paced environment. A professional attitude and the ability to work night shifts from 11pm to 7am are required, along with existing housing in Whistler.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest services
• Night audit
• Cash handling
• Customer service
• Reservation management
• Communication skills
• Problem solving
• Math skills
• Multitasking
• Attention to detail
• Computer skills
• Office skills
• Cash Handling
• Cash Receipts
• Organizational Skills
• Customer Service
• Communication
• English Language
• General Mathematics
• Innovation
• Reservations
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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