Application Support Analyst

Position: Application Support Analyst Department: IT Employment Status: Full-Time Reports To: Application Support Manager Location: Hybrid [Toronto or Montreal] Role Type: New Hiring Status: Current hiring Salary Range: $50,000 - $55,000 How You Will Be Spending Your Time * Apply advanced subject matter knowledge to business issues and is regarded as a subject matter expert of business’ application systems * Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution * Contribute to the development of new ideas, methods and processes for the supported business units * Provide guidance to Business Analyst and other IT staff * Provide support on merge back / TTS emulators * Review different reports (test bookings, failed bookings, QA reports, etc.) * Write and/or maintain application Support documents * Occasional after-hours support (including evenings & weekends) during implementations * Some on-call support as required * All other duties as assigned by management Specialized Knowledge, Skills, and Attributes Required to be Successful * Minimum 2 years’ experience in an application support role * Minimum 2 years’ experience in a technical support role * College or University degree or certificate in Computer Science or equivalent in an IT related field * Good knowledge of Microsoft Suite of products * Strong conceptual, analytical, and problem-solving skills * High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress * Sensitivity to and skilled in satisfying customer needs and concerns * Excellent communications skills, both written and verbal (this will involve communicating with business staff, management and executive teams as well as vendors) * Very good knowledge of travel systems Working conditions * Remote/Hybrid * 37.5 hours per week Crew Advantages * Competitive salary * 2 weeks of vacation * Medical and dental benefits * 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day * Employer RRSP contribution program * Awesome travel benefits for you, your friends, and your family * Employee Assistance Program (EAP) for you and your family members Who We Are HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike. Are You Ready to be part of the team? If you’re interested in this opportunity, please submit your cover letter and resume to [email protected]. We thank all applicants for their interest; only those selected for further consideration will be contacted. We may use artificial intelligence (Al) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.

The Application Support Analyst is responsible for investigating and troubleshooting application issues while acting as a subject matter expert for business systems. They will also contribute to process improvements, maintain support documentation, and provide guidance to other IT staff.

Candidates must have at least 2 years of experience in both application and technical support roles. A college or university degree in Computer Science or an IT-related field is required.

• Medical benefits • Dental benefits • Paid vacation • Paid sick days • Personal days • Volunteer day • Employer RRSP contribution • Travel benefits • Employee Assistance Program

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Application support
• Technical support
• Troubleshooting
• Microsoft Suite
• Analytical skills
• Problem-solving
• Communication skills
• Travel systems
• Vendor management
• Documentation
• Employment Equity
• Artificial Intelligence
• Technical Support
• Business Software
• Communication
• Computer Science
• Employee Assistance Programs
• Emulators
• Problem Solving
• Reviewing Applications
• Safety Assurance
• Staff Management
• Troubleshooting (Problem Solving)
• Wholesaling
• Investigation

• Technology
• Customer Service & Support
• Software
• Application Support Analyst
• Application Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

38 hours per week