Retail Area Manager - Tesco Travel Money

Job summary

Lead and develop Bureau Managers and Travel Service Partners across the South West and West Country, driving commercial performance, customer service, recruitment, and colleague development. Manage budgets, costs, compliance, operational efficiency, business plans, and stakeholder relationships while supporting bureau openings, upgrades, product launches, and promotions.

Job details

Role Title: Retail Area Manager, Tesco Travel Money Reports to: Divisional Manager Location: South West & West Country Territory: Responsible for Tesco Travel Money bureaus across the South West & West Country areas including Barnstaple, Bristol, Poole, Bournemouth, Yate, Midsomer Norton, Truro, Exeter, Plymouth, Shepton Mallet, Trowbridge, Newton Abbot, Keynsham, Yeovile Salary: £41,540 + monthly performance based bonus Job Type: Full time, Permanent Hours per week: 37.5 As an Area Manager within the Tesco Retail Division, you will lead and inspire a team of Bureau Managers and Travel Service Partners across South West & West Country. You will drive commercial performance, customer service excellence and colleague development, while maintaining ownership of budgets, revenue performance and operational efficiency. This role requires a strong leader who can motivate teams, build effective succession plans and foster strong relationships with key stakeholders across both Travelex and Tesco. Role Overview Manage and coach a team of Bureaus Managers to drive performance, recruitment and colleague development Manage costs, expenses and resource profiling across the area to ensure operational efficiency Ensure all colleagues in your area are fully compliant with various health and safety, operational training, procedures and standards Support the expansion of the Travel Money network to maximise profitability by being involved in the coordination of new bureau implementation and upgrades of existing bureau Drive product launches and in-store promotions/campaigns Manage communication for all store colleagues and Bureau Managers Execute business plans designed by the Divisional Manager and maintain ownership of area-specific plans that support strategy delivery Using data, prioritize interventions, business performance improvements and margin optimization, including discount management Build and maintain strong relationships with Head of Retail, Divisional Manager, Tesco store managers, and internal support functions (finance, HR, IT, compliance, commercial/product team) Foster collaboration and alignment across all stakeholders to support commercial and operational objectives What We’re Looking For Experience managing multi-site retail or service operations, driving profitability, growth and operational efficiency Proven ability to lead, coach and develop teams, including succession planning and performance management Confident, decisive communication style and the ability to motivate your team Experience leading a team across multiple sites and achieving the best results The willingness to learn, be hands-on and manage teams remotely Strong record of performance delivery through increased customer service sales and cost management Background in customer facing environment Excellent planning, organizational and decision-making skills Operational capabilities In-depth understanding of compliance & risk in a retail and financial services environment Ability to analyse complex reports and place actions accordingly UK Driving License and capability to travel across the assigned area. Frequent travel will be required for business meetings & site visits outside of the designated area Why Join Travelex? We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential. Company pension scheme A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice A wide range of employee discounts provided by Bravo Benefit 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days About Travelex We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognized brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #NI

What you’ll do

Lead and develop Bureau Managers and Travel Service Partners across the South West and West Country, driving commercial performance, customer service, recruitment, and colleague development. Manage budgets, costs, compliance, operational efficiency, business plans, and stakeholder relationships while supporting bureau openings, upgrades, product launches, and promotions.

Requirements

Candidates should have experience managing multi-site retail or service operations and a proven record of leading teams, improving performance, and managing costs. Strong planning, communication, analytical, compliance, and decision-making abilities are required, along with a UK driving licence and willingness to travel frequently.

Benefits

• Company Pension Scheme
• Flexible Benefits Package
• Critical Illness Insurance
• Dental Insurance
• Private Medical Insurance
• Cycle To Work Scheme
• Employee Wellness Programme
• Wellbeing And Financial Advice
• Employee Discounts
• 25 Days Of Holiday
• Bank Holidays
• Option To Buy Additional Holiday

Listed skills

• Team Leadership · Preferred
• Operational Efficiency · Preferred
• Customer service · Preferred
• Recruitment · Preferred
• Data analysis · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Site Operations Management
• Team Leadership
• Coaching And Development
• Succession Planning
• Performance Management
• Profitability Management
• Operational Efficiency
• Budget Management
• Cost Management
• Customer Service
• Recruitment
• Compliance And Risk Management
• Data Analysis
• Business Planning
• Stakeholder Relationship Management
• Communication

Job areas

• Retail
• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Sales