Accommodation Services Manager

Job summary

Develop and implement daily operating policies, recruit and supervise staff, negotiate with suppliers and clients, and perform front desk duties. Coordinate maintenance, address guest concerns and special needs, manage schedules and events, and maintain inventory.

Job details

Overview Languages English Education Bachelor's degree Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Rural area Remote location Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities Perform front desk duties Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Manage events Organize and maintain inventory Supervision 3-4 people Credentials Certificates, licences, memberships, and courses First Aid Certificate CPR Certificate

What you’ll do

Develop and implement daily operating policies, recruit and supervise staff, negotiate with suppliers and clients, and perform front desk duties. Coordinate maintenance, address guest concerns and special needs, manage schedules and events, and maintain inventory.

Requirements

A bachelor's degree and 2 to less than 3 years of experience are specified. First Aid and CPR certificates are listed, and the role supervises 3–4 people.

Listed skills

• Policy development · Preferred
• Front Desk Operations · Preferred
• Inventory management · Preferred
• First Aid · Preferred
• CPR · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Policy Development
• Staff Recruitment
• Staff Supervision
• Supplier Negotiation
• Client Negotiation
• Front Desk Operations
• Maintenance Coordination
• Customer Complaint Resolution
• Guest Assistance
• Work Scheduling
• Event Management
• Inventory Management
• First Aid
• CPR

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support