Call Center Representative

Travoom is hiring a Call Center Representative for its remote Canada workflow. This position combines Renata Travel DMC Workflow, Call-Focused, Center-Focused, Service-Representation Documentation, and Customer Support to keep owner visibility, handoff quality, and record completeness visible from intake through handoff. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Core Responsibilities Maintain assigned call center representative work in Canada using Renata Travel DMC Workflow, Case Management, and Escalation Management so owner visibility remains traceable. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Review incoming information with Call-Focused, Center-Focused, Service-Representation Documentation, Account Review, and Service Recovery so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Track open actions through Customer Support, Customer Experience, and Problem Solving while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Document decisions and handoffs with Case Management, Escalation Management, and Call-Focused, Center-Focused, Service-Representation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Use Account Review, Service Recovery, and Renata Travel DMC Workflow to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Success Standard Strong performance in this Canada-based Call Center Representative role means Problem Solving, Customer Experience, and Customer Support reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Role Fit Practical ability with Renata Travel DMC Workflow, Call-Focused, Center-Focused, Service-Representation Documentation, and Escalation Management in a remote Canada workflow. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Clear written communication using Case Management and Account Review when documenting ownership, status, and next actions. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Comfort applying Service Recovery, Problem Solving, and Call-Focused, Center-Focused, Service-Representation while maintaining accurate records for Travoom. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Sound judgment around Customer Support, Customer Experience, and Renata Travel DMC Workflow, including when a Canada workflow item requires escalation. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Call Center Representative at Travoom, remote execution is complete when call-focused, center-focused, service-representation, escalation management, and case management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Experience, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Documentation for this Canada role.

The representative manages call center workflows and case documentation to ensure owner visibility and record completeness. They are responsible for reviewing incoming information, tracking open actions, and documenting handoffs for destination management operations.

Candidates must have practical ability with case and escalation management within a remote workflow. Strong written communication skills and sound judgment regarding service recovery and problem solving are required.

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Support
• Customer Experience
• Case Management
• Escalation Management
• Problem Solving
• Service Recovery
• Account Review
• Written Communication
• Documentation
• Destination Management

• Customer Service & Support
• Hospitality
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level