Customer Care Representative

Travoom is hiring a Customer Care Representative for its remote Canada workflow. This position combines Ticket Management, Customer Experience, and Customer-Focused, Care-Focused, Service-Representation to keep deadline control, record completeness, and source accuracy visible from intake through handoff. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Core Responsibilities Maintain assigned customer care representative work in Canada using Ticket Management, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting so deadline control remains traceable. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Review incoming information with Customer Experience, Case Management, and CRM so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Track open actions through Customer-Focused, Care-Focused, Service-Representation, Customer Communication, and Case Documentation while keeping record completeness, ownership, and deadlines visible. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Document decisions and handoffs with Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Account Review so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Use Case Management, CRM, and Ticket Management to support quality; escalate exceptions whenever source accuracy cannot be confirmed from the available record. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Success Standard Strong performance in this Canada-based Customer Care Representative role means Case Documentation, Customer Communication, and Customer-Focused, Care-Focused, Service-Representation reinforce deadline control, record completeness, and source accuracy; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Role Fit Practical ability with Ticket Management, Customer Experience, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting in a remote Canada workflow. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Clear written communication using Renata Travel DMC Workflow and Case Management when documenting ownership, status, and next actions. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Comfort applying CRM, Case Documentation, and Account Review while maintaining accurate records for Travoom. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Sound judgment around Customer-Focused, Care-Focused, Service-Representation, Customer Communication, and Ticket Management, including when a Canada workflow item requires escalation. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Care Representative at Travoom, remote execution is complete when account review, incoming destination-management work across italy and mediterranean destinations reporting, and renata travel dmc workflow leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer-Focused, Care-Focused, Service-Representation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role.

Manage customer care tickets and destination-management reporting for Italy and Mediterranean destinations to ensure deadline control and record accuracy. Coordinate with CRM and case management tools to identify inconsistencies and document handoffs for seamless team collaboration.

Requires practical ability with ticket management, CRM, and destination-management workflows within a remote environment. Candidates must possess clear written communication skills and sound judgment for escalating workflow exceptions.

Identified from the job description. Confirm important requirements above.

• Ticket Management
• Customer Experience
• Case Management
• CRM
• Issue Resolution
• Customer Communication
• Case Documentation
• Account Review
• Destination Management
• Written Communication

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level