Customer Support Representative

Travoom is hiring a Customer Support Representative for its remote Canada workflow. This position combines Customer-Focused, Support-Focused, Service-Representation Documentation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and CRM to keep exception tracking, status evidence, and decision traceability visible from intake through handoff. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Core Responsibilities Maintain assigned customer support representative work in Canada using Customer-Focused, Support-Focused, Service-Representation Documentation, Issue Resolution, and Customer Communication so exception tracking remains traceable. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Review incoming information with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Follow-Up, and Account Review so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Track open actions through CRM, Problem Solving, and Queue Management while keeping status evidence, ownership, and deadlines visible. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Document decisions and handoffs with Issue Resolution, Customer Communication, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Use Follow-Up, Account Review, and Customer-Focused, Support-Focused, Service-Representation Documentation to support quality; escalate exceptions whenever decision traceability cannot be confirmed from the available record. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Representative role means Queue Management, Problem Solving, and CRM reinforce exception tracking, status evidence, and decision traceability; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Role Fit Practical ability with Customer-Focused, Support-Focused, Service-Representation Documentation, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer Communication in a remote Canada workflow. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Clear written communication using Issue Resolution and Follow-Up when documenting ownership, status, and next actions. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Comfort applying Account Review, Queue Management, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations while maintaining accurate records for Travoom. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Sound judgment around CRM, Problem Solving, and Customer-Focused, Support-Focused, Service-Representation Documentation, including when a Canada workflow item requires escalation. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Representative at Travoom, remote execution is complete when incoming destination-management work across italy and mediterranean destinations operations, customer communication, and issue resolution leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role.

The role involves managing customer support queues and documenting service representation to ensure decision traceability. Responsibilities include tracking open actions via CRM and coordinating destination-management reporting for Italy and Mediterranean regions.

Candidates must have practical ability in customer communication and CRM usage within a remote workflow. Strong written communication skills and sound judgment for escalating complex workflow items are required.

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Support
• CRM
• Queue Management
• Case Management
• Account Review
• Issue Resolution
• Customer Communication
• Problem Solving
• Documentation
• Destination Management

• Customer Service & Support
• Administrative
• Hospitality
• Technology

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level