Content & Community Manager

Ottawa, ON
On-site
Posted Aug 17, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Content & Community Manager will oversee the company's social media presence, content creation, and community engagement across various digital channels. They will also coordinate event logistics, manage editorial calendars, and collaborate with internal teams to drive market engagement and brand growth.

Job details

About Us: Trellis is a fast-paced, growth-driven company transforming how brands succeed in e-commerce through innovative technology and commitment to excellence. We build the tools and infrastructure that power smarter advertising decisions — connecting product, data, and media in ways that drive real business outcomes for our customers. As a fast-moving team, we value people who are hands-on, curious, and comfortable owning problems end-to-end. About the Role: Trellis is looking for a Content & Community Manager to help build how Trellis shows up across social channels, digital communities, industry conversations, and events. You will manage our day-to-day social presence, create and coordinate content, develop recurring themes and programs with Product Marketing, and support virtual and in-person events. This is a hands-on role for someone who can write, publish, coordinate, engage, and execute. You will help turn product stories, industry insights, customer voices, and live moments into consistent market engagement. What you’ll do: Manage Trellis’ social presence across LinkedIn, Facebook, Reddit, and other relevant channels. Create, schedule, publish, and manage social content in partnership with Product Marketing, Growth Marketing, and leadership. Develop recurring editorial themes and content programs tied to products, customer pain points, industry trends, research, and events. Turn product launches, customer stories, research, announcements, and events into posts, clips, recaps, blogs, and sales-supporting content. Support community-led and Reddit-based launches, conversations, and engagement programs. Build and manage an integrated social, content, and events calendar. Support webinars, roundtables, conferences, dinners, trade shows, and hosted events, including speakers, guests, vendors, logistics, and communications. Coordinate video production, content capture, creative requirements, and content repurposing. Build relationships with customers, partners, creators, speakers, and relevant industry voices. Support PR, media activity, partnerships, and major company initiatives in collaboration with leadership and external partners. Measure social engagement, audience growth, content performance, event participation, and contribution to pipeline. What we’re looking for: 3+ years of experience in content marketing, social media, community, events, or field marketing. Hands-on experience managing brand social channels and creating content. Strong writing, editing, and communication skills. Strong project-management and organizational abilities. Experience supporting virtual and in-person events. Good judgment around brand voice, social engagement, and public conversations. Ability to manage multiple timelines, stakeholders, and content streams. Strong relationship-building and interpersonal skills. Experience measuring content, social, and event performance. Experience in B2B SaaS, ecommerce, advertising, marketplaces, or technology is an asset. Willingness to travel for key events. Benefits: Competitive Salary Comprehensive Benefits Package Stock Options 3 Weeks Paid Vacation

What you’ll do

Requirements

Candidates must have at least 3 years of experience in content, social media, or community management with strong writing and project management skills. Experience in B2B SaaS or e-commerce environments is considered an asset for this role.