IVR Test Lead

IVR Test Lead - Amazon Connect Contract Duration: 3 Years Position Overview We are seeking an experienced IVR Test Lead - Amazon Connect to lead end-to-end testing for enterprise contact center implementations. The ideal candidate will have expertise in Amazon Connect, IVR/SIT/UAT, cloud contact center technologies, and test management, ensuring seamless integration across telephony, applications, and business systems. Required Experience & Qualifications 7+ years of testing experience, including 3+ years leading IVR or end-to-end testing. Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, queues, CCP, IVR, voice, and chat testing. Experience with IVR, SIT, UAT, regression, and production validation. Experience testing integrations with AWS Lambda, Amazon Lex, APIs, CRM platforms (Salesforce/Dynamics), and telephony systems. Experience creating test strategies, test plans, test cases, defect reports, and test summary reports. Proficiency with Jira, Azure DevOps, and test management tools. Ability to collaborate with architects, developers, telecom/network teams, and business stakeholders. Excellent analytical, communication, and leadership skills. Preferred Qualifications Experience with AWS services (Lambda, CloudWatch, IAM, API Gateway). Knowledge of Genesys, Cisco, or Avaya contact center platforms. Experience with API and automation testing (Postman, Selenium, Cypress, or Playwright). Familiarity with Agile, DevOps, and CI/CD practices. AWS, ISTQB, or Agile certifications are considered an asset.

Lead end-to-end testing for enterprise contact center implementations using Amazon Connect. Ensure seamless integration across telephony, applications, and business systems through the creation of test strategies and reports.

Requires over 7 years of testing experience, including 3+ years leading IVR testing and hands-on expertise with Amazon Connect. Proficiency in AWS services, API testing, and test management tools like Jira or Azure DevOps is essential.

• JiraPreferred

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• Amazon Connect
• IVR Testing
• SIT
• UAT
• AWS Lambda
• Amazon Lex
• API Testing
• CRM Integration
• Test Strategy
• Jira
• Azure DevOps
• Regression Testing
• Contact Center Technology
• Test Management
• Salesforce
• Dynamics

• Technology
• Software
• Engineering
• Consulting
• Customer Service & Support

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available