Specialist, Dispatch

Job summary

The Dispatch Specialist is responsible for the safe and efficient execution of the dispatch plan, coordinating work across multiple desks and balancing driver and equipment resources. They also serve as the primary operational escalation point, providing coaching to dispatchers and leading service recovery efforts during disruptions.

Job details

Overview Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. We're also excited to welcome Searcy Trucking to the Trimac Group of Families, bringing together trusted expertise, shared values and expanded opportunities for our employees and customers. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Job Details On behalf of Searcy Trucking and reporting to the Dispatch Manager, the Dispatch Specialist is accountable for the safe, reliable and efficient execution of the dispatch plan across the assigned shift. The role coordinates work across multiple dispatch desks, balances drivers, freight and equipment, leads recovery when the operating plan is at risk, and serves as the first operational escalation point for Dispatchers. The Dispatch Specialist provides functional direction, coaching and quality oversight during the shift. The role has authority to make and coordinate operational decisions within approved safety, service, customer and cost parameters, but does not hold formal people-management authority. Who You Are Strong knowledge of transportation operations, dispatch planning, driver management, equipment utilization and customer service. Judgment under pressure and ability to balance safety, service, capacity and cost across multiple priorities. Ability to lead, coach and hold others accountable for operational follow-through without formal supervisory authority. Strong problem-solving, conflict-resolution, service-recovery and communication capability. High system discipline using TMW or other transportation-management systems, Microsoft Office and operational reports. Responsibilities Shift performance and operating control Own overall dispatch coordination and operating-plan execution during the assigned shift. Establish shift priorities, distribute work across dispatch desks and rebalance workload when conditions change. Maintain a current view of freight demand, driver capacity, equipment availability, Hours of Service and customer commitments across the operation. Initiate corrective action when safety, service, utilization, productivity or documentation expectations are at risk. Conduct structured shift handoffs with every material exception assigned to a named owner and next action. Complex planning and service recovery Lead recovery planning for significant disruptions, including driver or equipment shortages, weather events, missed appointments and multi-load service failures. Make or coordinate load, driver and equipment reassignments within approved operating requirements. Resolve competing priorities across dispatch desks and coordinate support from other terminals or operating groups. Escalate issues beyond delegated authority with the impact, actions taken, options and recommended decision. Dispatcher leadership, coaching and quality Serve as the first operational escalation point for Dispatchers. Provide functional direction during the shift and verify assigned actions are completed. Coach Dispatchers on planning discipline, customer communication, safe decisions, system accuracy and escalation standards. Support onboarding and practical training of new Dispatchers. Review dispatch records, load status, trip events, service-failure documentation and shift handoffs; correct immediate gaps and report recurring concerns. Safety, compliance and risk control Ensure shift decisions account for driver safety, Hours of Service, equipment condition, road conditions, jurisdictional requirements and company procedures. Stop, delay or revise work when a safety or compliance concern is identified within delegated authority. Ensure incidents, hazards, service failures and compliance exceptions are documented and escalated promptly. Performance monitoring and improvement Monitor on-time performance, service failures, driver and equipment utilization, loaded-mile performance, order-status accuracy and documentation completion. Implement immediate corrections within authority and recommend longer-term improvements to the Dispatch Manager. Provide a concise shift summary covering results, major exceptions, unresolved risks and required follow-up. Qualifications High school diploma or equivalent required; post-secondary education in transportation, logistics or business is an asset. Typically 4 to 6 years of progressively responsible dispatch, fleet coordination or transportation-operations experience. Demonstrated experience coordinating complex decisions across more than one dispatch desk, customer group or operating area. Demonstrated experience leading service recovery, coaching peers and serving as an escalation point. Flatdeck, specialized, bulk, hazardous-commodity or cross-border experience is an asset where relevant. Benefits We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments We make safety a part of every decision We make safety personal We have the courage to intervene

What you’ll do

The Dispatch Specialist is responsible for the safe and efficient execution of the dispatch plan, coordinating work across multiple desks and balancing driver and equipment resources. They also serve as the primary operational escalation point, providing coaching to dispatchers and leading service recovery efforts during disruptions.

Requirements

Candidates must have a high school diploma or equivalent, with post-secondary education in logistics or business considered an asset. The role requires 4 to 6 years of progressively responsible experience in dispatch, fleet coordination, or transportation operations.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Paid vacation • Sick time • Company holidays • Paid time off for volunteer activities • Tuition reimbursement program • Training and development programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transportation operations
• Dispatch planning
• Driver management
• Equipment utilization
• Customer service
• Problem-solving
• Conflict-resolution
• Service-recovery
• Communication
• TMW systems
• Microsoft Office
• Operational reporting
• Leadership
• Coaching
• Safety compliance
• Courage
• Continuous Development
• Dispatch Coordination
• People Management
• Time Off Management
• Dispatch Planning
• Follow Through
• Planning
• Management
• Customer Service
• Conflict Resolution
• Risk Control
• Training And Development
• Customer Communications Management
• Delegated Authority
• Innovation
• Problem Solving
• Operations
• On-Time Performance
• Service Recovery
• Transportation Management Systems
• Coordinating
• Plan Execution

Job areas

• Transportation
• Logistics
• Administrative
• Management & Leadership
• Security & Safety
• Dispatch Specialist
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance